CECILIA AGUILERA
Aurora,Colorado
Summary
Dynamic banquet server with extensive experience at top luxury hotels and resorts, excelling in upscale dining service and customer engagement. Proven ability to enhance guest experiences through effective communication and teamwork. Skilled in event setup and workplace safety compliance, consistently delivering high-quality service and ensuring satisfaction at every event.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Banquet Server
Gaylord Rockies Resort
Aurora, USA
01.2019 - Current
- Prepare, deliver, and refresh coffee stations.
- Set up/break down buffet or other special food service tables/equipment.
- Refilled drinks quickly upon request from customers during the meal service.
- Performed side duties, such as rolling silverware or refilling condiments, as necessary.
- Familiarized guests with the buffet options, and refilled food items as needed.
Banquet Server
Fontainebleau Miami Beach
Miami Beach, USA
10.2008 - 12.2018
- Loaded trays with accessories such as eating utensils, napkins, or condiments
- Adhered to health and safety guidelines while preparing food items for customers
- Set up banquet tables with linens, china, silverware, glassware and centerpieces in accordance with event specifications
Banquet Server
ST Regis Resort
Bal Harbour, FL
11.2012 - 06.2013
- Monitored food distribution, ensured that meals were delivered to the correct recipients, and that guidelines, such as those for special diets, were followed.
- Assisted in cleaning the banquet hall following the completion of the event.
- Loaded trays with accessories such as eating utensils, napkins, or condiments
Real Estate Sales Associate
Remax Realty
Miami, FL
03.2007 - 10.2010
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
- Identified desirable features of potential homes based on client preferences.
- Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
Banquet Captain
St Regis Hotel
Fort Lauderdale, FL
04.2007 - 11.2008
- Relayed food and drink orders to kitchen staff using clear communication.
- Oversaw buffet setup processes, guaranteeing high-quality presentation of every dish.
- Ensured operations adhered to alcohol service standards and legal requirements.
- Developed strategies to increase service efficiency and elevate guest experience at banquet events.
Banquet Server
01.2004 - 06.2007
- Assisted in food preparation for events when needed
- Stocked service stations with items such as ice, napkins, or straws
- Totaled checks, presented to customers, and accepted payments for services
Banquet Server
Ritz Carlton South Beach
South Beach, USA
03.2004 - 04.2007
- Interacted professionally with customers and staff members to ensure satisfaction throughout the event.
- Communicated effectively with kitchen staff regarding customer allergies, or special orders.
- Placed food servings on plates or trays according to orders or instructions.
Banquet Server On Call
Ritz Carlton Hotel
Coconut Grove
12.2002 - 03.2004
- Provided prompt, friendly service to all guests during banquets or catered events.
- Educated guests on meals during by answering questions and bringing special orders.
Education
Associate of Arts - Real Estate Associate
Gold Coast School
Miami, FL03-2007
Associate of Arts - Business Administration
Inacap
Chile11-1996
Associate of Arts - Hospitality And Tourism Management
Francisco Bilbao
Santiago, Chile12-1993
High School Diploma -
Colegio Divina Pastora
Santiago, Chile12-1987
Skills
- Active listening
- Teamwork
- Responsibility
- Workplace Safety Compliance
- Positive attitude
- Problem solving
- Customer Engagement Displays
- Upscale Dining Service
- Microsoft Excel
- Microsoft Word
- Skilled in Microsoft PowerPoint Design
- Microsoft Outlook
- Food service
- Event setup
- Conflict resolution
- Training staff
Certification
- Stars Trainer Gaylord Rockies
- Butler St Regis Resort
- Culture of Excellence Ritz Carlton
References
- Jason Sliman, , Director Of Banquet Operations,Marriott International, Inc. jasonsliman@yahoo.com
- Michael Weiner, Director of Banquet Gaylord Rockies Resort
- Mykul Cartwright, Director Of Banquet Operations, Fontainebleau Hotel, Mykulcartwright@gmail.com
- Patricia Daugherty, Director of Human Resources. Gaylord Rockies Resort
Affiliations
- Volunteering: Participating in community service
- Decorating: Office And work places
- Department activities
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Banquet Server
Gaylord Rockies Resort
01.2019 - Current
Banquet Server
ST Regis Resort
11.2012 - 06.2013
Banquet Server
Fontainebleau Miami Beach
10.2008 - 12.2018
Banquet Captain
St Regis Hotel
04.2007 - 11.2008
Real Estate Sales Associate
Remax Realty
03.2007 - 10.2010
Banquet Server
Ritz Carlton South Beach
03.2004 - 04.2007
Banquet Server
01.2004 - 06.2007
Banquet Server On Call
Ritz Carlton Hotel
12.2002 - 03.2004
Associate of Arts - Real Estate Associate
Gold Coast School
Associate of Arts - Business Administration
Inacap
Associate of Arts - Hospitality And Tourism Management
Francisco Bilbao
High School Diploma -
Colegio Divina Pastora
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