Rachel Vallarta
Customer Service Specialist
Laveen,Arizona
Summary
Diligent Customer Service Specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
25
25
years of professional experience
Work History
Banquet Server
Montelucia Resort
08.2023 - Current
- Anticipate guests’ service needs, watching/listening to guests preferences and acting on them whenever possible.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Banquet Server
Adero
04.2023 - Current
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Guest Outreach
European Wax Center
03.2025 - 10.2025
- Call guests to remind them of passes and inform them of any promotions that are available.
- Provided exceptional customer service, efficiently resolving guest inquiries or concerns while maintaining a professional demeanor.
Education
Bachelor - Finance and Economics
Grand Canyon University
Phoenix, AZSkills
Service improvement
References
References available upon request.
Timeline
Guest Outreach
European Wax Center
03.2025 - 10.2025
Banquet Server
Montelucia Resort
08.2023 - Current
Banquet Server
Adero
04.2023 - Current
Bachelor - Finance and Economics
Grand Canyon University