Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mario Diana

Dallas

Summary

Data Center Technician at IBM Cloud with a strong work ethic and expertise in data center operations and asset management. At IBM, we have on a Data Center level IaaS, SaaS and NaaS with various server options to support our customer's needs. As a Data Center Technician, we are often building out new and ever changing projects. Always working with new technologies, requires learning new devices and components.


Overview

9
9
years of professional experience

Work History

Server Build Technician III/Asset Manager

IBM Cloud
10.2016 - 12.2025


SBT III duties -

  • Building out servers in a timely manner per the customer's requested specifications to meet the company's SLA.
  • Building out Data Center projects - NextGen, Cloud, Bare Metal (racks and rows) at various sites in the Dallas area.
  • Knowledge of hardware: Servers, Switches, Routers, 50U racks, PDUs.
  • Knowledge of components: Processors, RAM, Drives, RAID controllers, NICs, GPUs, Optic Transceiver.
  • Knowledge of cabling: Copper, Fiber


Asset Technician duties -

  • Receiving POs and checking in new devices and components from venders into IBM IMS.
  • Tracking and following the chain of custody for other technician's request for components and devices.
  • Processing RMAs for defective components and devices for various vendors.
  • Preparation of cross shipments, domestic and globaly for other site's requests.


Worked with brands -

  • Servers: Supermicro, Lenovo, Dell.
  • Switches: Arista, Cisco.
  • Processors: Intel, AMD.
  • RAM: Samsung, Micron, Hynix.
  • Drives: Seagate, Toshiba, Intel, Samsung, Micron.
  • Drive Controller: LSI, Adaptec.
  • NICs: AMD Pensando, Nvidia Mellanox.
  • GPUs: Nvida V100, K80, T4.
  • Optic Transceiver: Arista, Cisco.
  • Cable: CCI-Fiber


Education

Certifications - Information Technology

My Computer Career
Dallas, TX
09-2015

No Degree - Music Education / Architectural Drafting

Milwaukee Area Technical College
Milwaukee, WI
06-1994

High School Diploma -

Oak Creek Senior High School
Oak Creek
06-1992

Skills

  • Strong work ethic
  • Data center operations
  • Network troubleshooting
  • Computer hardware troubleshooting
  • Hardware maintenance
  • Security protocols
  • Schematic reading
  • Project management

Timeline

Server Build Technician III/Asset Manager

IBM Cloud
10.2016 - 12.2025

Certifications - Information Technology

My Computer Career

No Degree - Music Education / Architectural Drafting

Milwaukee Area Technical College

High School Diploma -

Oak Creek Senior High School