Ashley Mapp
Atlanta,Ga
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Party Paq, by expertly blending tobacco and maintaining impeccable cleanliness. Skilled in quality control and inventory oversight, I excel in high-pressure environments, demonstrating strong communication and reliability. My approach significantly boosts efficiency and guest experiences.
Overview
9
9
years of professional experience
Work History
Hookah Maker
Party Paq
Atlanta, GA
01.2018 - 12.2022
- Enhanced customer satisfaction by crafting high-quality hookahs and maintaining a clean work environment.
- Event set up and other business collaborations such as Frost Bistro, private events and Atlanta strip clubs.
- Ensured safety standards were met by properly cleaning and sanitizing all equipment, adhering to health codes.
- Streamlined operations by organizing supplies and inventory, reducing preparation time for hookah assembly.
Event Waitress
Naked Breakfast
Atlanta, GA
01.2018 - 11.2021
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy events.
- Make each event unique to each theme to ensure the guest of honor felt special.
Hostess
Punch Bowl Social
Atlanta, GA
01.2018 - 02.2019
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Implemented effective training programs for new hostess staff, resulting in reduced learning curves and increased productivity.
Hostess
The Cheesecake Factory
Atlanta
01.2014 - 06.2015
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Associate of Science - Practical Nursing
Chattahoochee Technical College
Marietta, GA12.2025
Skills
- Sales and Upselling
- Quality control understanding
- Expert tobacco blending
- Sanitation and Cleanliness
- Reliability and punctuality
- Strong Communication Skills
- Inventory Oversight
Timeline
Hookah Maker
Party Paq
01.2018 - 12.2022
Event Waitress
Naked Breakfast
01.2018 - 11.2021
Hostess
Punch Bowl Social
01.2018 - 02.2019
Hostess
The Cheesecake Factory
01.2014 - 06.2015
Associate of Science - Practical Nursing
Chattahoochee Technical College