Mario Durruti Chacon

• Coordinated daily airport activity by aligning flight schedules, gate movement, and ground support.
• Checked safety compliance to make sure crews followed aviation procedures and regulatory rules.
• Managed shift coverage by assigning duties and keeping workflow moving during irregular operations.
• Resolved passenger and crew concerns quickly and escalated issues when extra operational support was needed.
• Worked with ramp, dispatch, and customer service teams to avoid delays and service gaps.
• Reviewed arrival and departure activity to spot disruptions early and adjust resources.
• Recorded incidents, operational changes, and shift handoff details to support continuity across teams.
• Backed staff performance by reinforcing service standards and operational readiness throughout each duty period.
• Trained employees in core job duties.
• Answered customer concerns with friendly, informed support while staying calm and professional.
• Handled employee issues to improve performance, conduct, and attendance reliability.
• Delivered strong customer service by addressing concerns quickly and supporting repeat business from satisfied clients.
• Improved customer satisfaction through regular monitoring of service quality and staff performance.
• Worked with other managers on strategic projects and shared best practices to support common goals.
• Coached junior team members on career growth, goal setting, skill building, and performance improvement.
• Raised team productivity by setting efficient schedules and assigning tasks effectively.
• Lowered employee turnover by promoting positive work environment and providing professional development opportunities.
• Completed regular audits and training to keep company policies, industry rules, and safety standards on track.
• Boosted sales revenue by spotting growth opportunities and applying effective marketing strategies.
• Launched plans to improve customer relations, quality standards, and service efficiency.
• Took quick action on workplace issues to keep operations running smoothly.
• Tracked inventory levels and placed orders as needed to reduce waste and shortages.
• Defined clear authority lines within team structure to improve collaboration among coworkers.
• Reviewed employee performance fairly during annual reviews using measurable job-based criteria.
• Led cross-functional projects that supported business growth and operational efficiency.
• Improved operations by optimizing resource use and prioritizing high-impact tasks.
• Built strategies to grow sales and profitability.
• Prepared detailed reports for senior management covering key performance results and improvement areas.
• Used strong leadership and problem-solving skills to keep team efficiency high and workflows organized.
• Built strong customer connections through positive, professional interaction.
• Supported recruiting, hiring, and training of team members.
• Coached and guided team members to maintain high productivity and performance results.
• Handled difficult customers and clients while supporting lower-level employees and maintaining strong service.
• Built employee schedules around customer traffic and employee strengths.
• Managed purchasing, sales, marketing, and customer account operations efficiently.

• Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Trained employees in essential job functions.
• Conducted regular performance appraisals of staff to determine compliance of goals and objectives.

Managing the palletizing operation providing service to Avianca cargo. All personnel related to it from the moment the cargo is received until it is loaded on the plane. Provide assistance to staff and distribute it depending on the operation. Achieving greater pallet productivity, quality and efficiency, taking care of customer loads, pharma and hazmat load tracking. Check that company standards and regulations are met. TSA, IATA. So that better service is achieved without CLB or delay. Managing the operation in all processes so that this is fulfilled. Monitoring of staff discipline. All this in contact with the Avianca Lead, Supervisors and Load Master for achieve optimal results to the final destination of the cargo.

Service to Avianca Cargo.

I take the weight to pallets  and balance for Airbus model 330-200f control cargo and check hazmat to each flight, drive forklift and enter information to computer.

Service to Avianca Cargo.

I take the weight to pallets  and balance for Airbus model 330-200f control cargo and check hazmat to each flight, drive forklift and enter information to computer.

Service to Avianca Cargo.

I take the weight to pallets  and balance for Airbus model 330-200f control cargo and check hazmat to each flight, drive forklift and enter information to computer.

Service to Avianca Cargo.

I take the weight to pallets  and balance for Airbus model 330-200f control cargo and check hazmat to each flight, drive forklift and enter information to computer.

• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
• Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
• Developed comprehensive staff training program to improve employee performance and morale.
• Reduced product damage with improved packaging methods and training staff on proper handling techniques.

• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
• Processed employee termination paperwork at direction of supervisory staff.
• Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
• Organized new employee orientation schedules for new hires.
• Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
• Supported HR Manager in strategic planning sessions focused on organizational development and growth.
• Facilitated open lines of communication between management and staff, fostering a positive work environment.