Mario Escudero
Miami,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Manager
Miami Home Centers
Miami, FL
06.2012 - 08.2022
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
Painter Supervisor
All Pro Painters
Miami, FL
02.2002 - 05.2012
- Supervised a team of painters to ensure job completion within the specified time frame.
- Developed painting schedules and assigned tasks to each painter according to their skillset.
- Provided guidance and mentorship to new painters as they learned the trade.
- Resolved customer complaints regarding paint jobs promptly and professionally.
- Performed routine maintenance checks on tools used by the painters to ensure optimal performance.
- Implemented cost-saving measures wherever possible while still maintaining high standards of quality.
- Prepared estimates for clients based on scope of work and materials needed.
Education
High School Diploma -
South Florida International Academy
Miami, FL01-2001
Skills
- Effective time-management
- Communication
- Problem-solving skills
- Leadership
- Customer Service
- Quality Assurance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Class E Drivers License
References
References available upon request.
Timeline
Assistant Manager
Miami Home Centers
06.2012 - 08.2022
Painter Supervisor
All Pro Painters
02.2002 - 05.2012
High School Diploma -
South Florida International Academy