MARIO ESTEP
Plano
Summary
Highly communicative individual with ability to identify issues and make best decisions regarding course of action. Disciplined worker with expertise in data confidentiality and client education and promoting experience working with culturally diverse persons.
Overview
13
13
years of professional experience
Work History
Case Worker, Foster Care
Department Of Family And Protective Services
10.2016 - Current
- Establishes a regional network and becomes an expert in the knowledge of community services and
resources available to kinship caregivers, coordinates these services and resources for kinship caregivers
to facilitate and maintain kinship placements for children in the conservatorship of DFPS. - Develops and provides training to CPS staff and families on placement issues and Kinship
Services/Policy for children on both an individual and formal classroom basis. - Maintain high level of confidentiality in all client cases, following strict guidelines and recommendations.
- Completes home visits and monthly narratives.
- Assists in case planning activities as it pertains to identifying and preparing families to meet the needs
of children that have been abused and neglected, including individual case staffings with DFPS staff and
attending Permanency Planning Team meetings and court hearings as required. - Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-
related contacts. - Determine clients eligibility and suitability for programs by performing intake interviews, including social assessments.
Case Manager
Center for Urban Community Services
04.2016 - 10.2016
- Navigated clients through the process of gaining identifying documentation, housing, mental, resource connection and physical health betterment.
- Trained in: Trauma Informed Care, Naloxone, STI education.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
Engagement Specialist, Housing Assessor, Case Manager
SEARCH Homeless Services
03.2014 - 01.2016
- Performed case management services and provided specific resources for individual client needs through skills learned through use of Motivational Interviewing.
- One of three participants in that aided in facilitating over 1500 housing assessments within a 22 month period.
- Trained in: Crisis Intervention, Suicide Prevention, Mental Health, Substance Abuse, Sensitivity, Ethics, and participant in First Responders Team.
Key Holder, Makeup Artist, & Sales Specialist
Bare Minerals
09.2012 - 03.2014
- Luxury cosmetic experience with strong focus on quality, client connection, and sales.
- Provided assistance and input in maximizing client relationships and product awareness.
- Supervised, managed, and collaborated with a team of eight.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
Key Holder, Makeup Artist, & Sales Specialist
Origins
11.2010 - 09.2012
- Excelled at engaging clients and building relationships to aid in growing an active client portfolio.
- Managed all aspects of inventory and stock replenishment on daily, weekly, and monthly basis.
- Mentored and trained new employees.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
- Handled administrative tasks accurately, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
Education
Bachelors of Social Sciences -
University of Houston-Downtown
Houston, TX12.2023
Skills
- In depth knowledge of CPS program policies and procedures, applicable laws and regulations
- Skill in leading others
- Skill in organizing and managing time
- Interpersonal and written communication
- Ability to work well with a variety of levels of staff inside and outside the agency in order to
secure appropriate placements, resources, and services to meet children’s needs
- Ability to clearly articulate placement issues and specific needs for children
- Ability to clearly document the specific needs and the services required to meet the child’s
needs - Recent experience in direct service field work with Child Protective Services and ability to
assess and identify risk/safety factors - Knowledge of resources and services available for children
Timeline
Case Worker, Foster Care
Department Of Family And Protective Services
10.2016 - Current
Case Manager
Center for Urban Community Services
04.2016 - 10.2016
Engagement Specialist, Housing Assessor, Case Manager
SEARCH Homeless Services
03.2014 - 01.2016
Key Holder, Makeup Artist, & Sales Specialist
Bare Minerals
09.2012 - 03.2014
Key Holder, Makeup Artist, & Sales Specialist
Origins
11.2010 - 09.2012
Bachelors of Social Sciences -
University of Houston-Downtown
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