Mario Garcia
Chino Hills,CA
Summary
Highly motivated and results-oriented professional with 6+ years of experience in customer service and sales. Seeking an opportunity to leverage my exceptional communication, problem-solving, and relationship-building skills to excel. Eager to contribute to the mission of providing exceptional customer service and achieving financial growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Member
State Farm
03.2017 - Current
- Orchestrated new customer relations and provided ongoing support, ensuring high satisfaction and retention rates. Surpassed annual growth targets by 10% through effective sales tactics and fostering strong client relationships. Propelled organizational growth through proactive telephonic outreach and comprehensive client needs assessment. - Collaborated with colleagues on complex client issues, ensuring prompt resolution and compliance with insurance plans and regulations.
Sales And Marketing Specialist
State Farm
10.2016 - 03.2017
- Provided dedicated sales support and acquired in-depth product knowledge to effectively advise customers on coverage enhancements and policy improvements. Oversaw a high volume of existing customer inquiries, effectively handling complaints and ensuring timely resolution of general incoming communication. Cultivated and strengthened customer relationships, contributing to a significant increase in overall business retention. Assisted in coordinating access issues related to insurance needs, adeptly navigating the State Farms customer portal, and providing guidance to clients, ensuring persistent follow-up until issues were fully resolved.
Assistant
GMA Accounting & Taxation
01.2015 - 10.2016
- Effectively managed inbound communication, ensuring timely resolution of customer inquiries and concerns. - Reconciled accounts, successfully rebuilding customer relationships and minimizing churn rate. - Maintained and updated client records with utmost confidentiality and accuracy through meticulous data entry. - Conducted detailed analysis of appointment times, optimizing scheduling to accommodate more clients efficiently without compromising service quality.
Education
The California State University
Skills
- Customer Service
- Product Knowledge
- Call Center Operations
- Complex Problem-Solving
- Account Management
- Money Handling
Certification
- Life and Health Insurance License - State of California, 02/01/2017, 11/01/2024, 0L39668
- Property and Casualty Insurance License - State of California, 11/01/2016, 11/01/2024, 0l39668
Timeline
Team Member
State Farm
03.2017 - Current
Sales And Marketing Specialist
State Farm
10.2016 - 03.2017
Assistant
GMA Accounting & Taxation
01.2015 - 10.2016
The California State University
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