Mario Garcia
Aubrey,TX
Summary
Experienced Operations and Coordination Professional Specializing in Program Management, Process Optimization, Dealer Relations, Title Management, and Financial Risk Mitigation.
Overview
18
18
years of professional experience
Work History
Vehicle Special Purchase Program (VSPP) Coordinator
Penske
01.2022 - Current
- Company Overview: Toyota HQ- Vehicle Services
- Audited and verified PIN certificates submitted by participating dealerships for approvals
- Supported Toyota team members, their families, and participating Toyota/Lexus dealerships with inquiries and requests related to the VSPP program
- Directed and mentored over 250 dealerships across all 50 states participating in the Vehicle Special Purchase Program
- Organized the creation and review of PIN certificates and dealership payments
- Collaborated with TMNA Incentive Support Group and TMNA Vehicle Services on the 'Aged VSPP PIN Certificates Project' and 'Hold PIN Certificate Escalation Project.'
- Resolved backlog of over 2,000 PIN certificate transactions, totaling more than $1.5M in value
- Restored dealer trust and cultivated strong relationships with key account holders
- Analyzed financial reports and recommended strategic actions for resolution
- Maintained detailed records and generated comprehensive reports on PIN certificates in progress, on hold, or resubmitted
- Contributed to the development and delivery of VSPP coordinator training
- Toyota HQ- Vehicle Services
Title Coordinator
Penske
01.2020 - 01.2022
- Company Overview: Toyota HQ- Vehicle Services
- Oversaw title filing, inventory control, and title corrections
- Audited and enhanced title processes, contributing to the development of standardized inventory and title imaging systems
- Managed title extraction for auction sale orders
- Assisted in the creation of Manufacturer Statement of Origin certificates
- Partnered with TFS Remarketing, TFS Western, TMS T-Ten, and TMNA Vehicle Services
- Collaborated with TFS on the 'Auction Aged Vehicle Project.'
- Supported the training of new Title Coordinators
- Toyota HQ- Vehicle Services
Vehicle Purchase Coordinator
Penske
01.2019 - 01.2020
- Company Overview: Toyota HQ- Vehicle Services
- Provided dealers with detailed vehicle purchase quotes and facilitated purchase agreements
- Toyota HQ- Vehicle Services
Senior Bankruptcy Coordinator
Capital One Auto Finance
01.2017 - 01.2019
- Company Overview: Plano, Texas
- Processed incoming Regulation Automated Clearing House (ACH) disputes and executed fee and interest credit adjustments
- Interacted with internal and external customers, commercial clients, financial institutions, and regulatory agencies daily
- Conducted daily ACH research and addressed inquiries from internal and external partners
- Plano, Texas
Loss Mitigation SLG Risk Coordinator
Capital One Auto Finance
01.2014 - 01.2017
- Company Overview: Plano, Texas
- Managed high volume of inbound and outbound calls with existing customers
- Researched accounts and educated customers on their account status
- Resolved customer issues, secured payments, and negotiated payment plans
- Guide customers in building and preserving strong credit standing
- Update customer account details and ensured accurate documentation
- Earned multiple recognitions for exceptional performance
- Plano, Texas
Collector I
Hyundai Capital America
01.2013 - 01.2014
- Company Overview: Plano, Texas
- Contacted customers with delinquent accounts and advise them on methods to bring accounts current
- Follow departmental guidelines to identify the most effective strategies for customer issues, including extensions, due date changes, refinance modifications, early termination, and transfer equity
- Plano, Texas
FEC Blend Spanish Representative
Nissan Motor Acceptance Corporation & Infiniti Financial Services (NMAC)
01.2010 - 01.2013
- Company Overview: Irving, Texas
- Contacted customers with delinquent accounts and guided them on strategies to bring accounts current
- Evaluate the best resolution options for customers, including extensions, due date changes, refinance modifications, early termination, and transfer equity
- Irving, Texas
Receiving Clerk
Watson & Chalin MNF
01.2007 - 01.2010
- Company Overview: McKinney, Texas
- Managed inventory control for commercial and industrial axle and suspension components
- Verified shipments of suspension components against invoice orders
- Ensured components met rigorous quality assurance standards
- Maintained accurate and organized invoice records
- Coordinate with vendors to schedule timely shipments
- Investigated and resolved vendor-related issues
- McKinney, Texas
Education
Collin County Community College
Plano, TXBusiness Management
Collin County Community College
Plano, TX01-2007
High School Diploma -
Plano East Sr High School
Plano, TX01-2005
Skills
- Dealer Operations
- Consultative Approach
- Client Requirements
- Dealer Training
- Trusting Relationships
- Allocations
- Accounts Standards
- Communication
- Aging Reports
- Research Skills
- Automotive Sales
- Customer Support
- Skilled multi-tasker
- Phone Etiquette
- Attention to detail
- Auditing
- Management
- Call centers
- Training
- Teamwork
Languages
Spanish
Native or Bilingual
Timeline
Vehicle Special Purchase Program (VSPP) Coordinator
Penske
01.2022 - Current
Title Coordinator
Penske
01.2020 - 01.2022
Vehicle Purchase Coordinator
Penske
01.2019 - 01.2020
Senior Bankruptcy Coordinator
Capital One Auto Finance
01.2017 - 01.2019
Loss Mitigation SLG Risk Coordinator
Capital One Auto Finance
01.2014 - 01.2017
Collector I
Hyundai Capital America
01.2013 - 01.2014
FEC Blend Spanish Representative
Nissan Motor Acceptance Corporation & Infiniti Financial Services (NMAC)
01.2010 - 01.2013
Receiving Clerk
Watson & Chalin MNF
01.2007 - 01.2010
Collin County Community College
Business Management
Collin County Community College
High School Diploma -
Plano East Sr High School
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