Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Websites
Timeline
Generic

Juan Garcia Marquez

Portland

Summary

Dynamic Sales Manager with a proven track record at Ron Tonkin, excelling in team development and customer relationship management. Spearheaded initiatives that boosted sales volume and enhanced customer engagement. Proficient in sales analytics and skilled in mentorship, fostering a high-performing sales team to achieve ambitious revenue goals. Bilingual in Spanish.

Overview

16
16
years of professional experience

Work History

SALES MANAGER

RON TONKIN
PORTLAND
11.2023 - Current
  • Recruit, hire, train, and coach over 30 staff members on customer service skills, knowledge, and sales.
  • Enhanced sales volume through support to both new and inactive customers.
  • Identified opportunities for process improvement initiatives within the sales department.
  • Reviewed customer feedback surveys regularly, and devised plans accordingly.
  • Conducted market research and reported on competitors.
  • Analyzed market trends and identified potential new customers.
  • Utilized negotiation, closing, and marketing skills while ensuring dynamic customer response and follow-up.
  • Worked closely with OEMs to ensure inventory quality and levels sufficed market trends.
  • Developed training programs to improve product knowledge among staff.
  • Managed inventory levels to ensure product availability for customers.
  • Established rapport with clients to foster long-term relationships.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.

SALES MANAGER

LAZYDAYS RV
Woodland
09.2014 - 11.2023
  • Created a cross-training program, ensuring FOH staff members were able to perform confidently and effectively in all positions.
  • Grew customer base and increased restaurant social media accounts by 19% through interactive promotions, engaging postings, and contests.
  • Collaborated with the marketing team to create promotional material for target customers.
  • Built and maintained relationships with local and national vendors.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Worked closely with both service and parts to ensure CSI levels were up to standard.
  • Led a team of sales associates to enhance customer engagement.
  • Developed training programs to improve product knowledge among staff.

SALES MANAGER / FI MANAGER

GLADSTONE NISSAN
08.2009 - 09.2014
  • Collaborated with the marketing team to create promotional material for target customers.
  • Built and maintained relationships with local and national vendors.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Worked closely with both service and parts to ensure CSI levels were up to standard.
  • Top sales for 24 months: Honda and Nissan.
  • Two years in finance maintained a 2,400 average.
  • One year as a sales manager.

Education

BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION

PORTLAND STATE UNIVERSITY
PORTLAND, OREGON
06.2007

Skills

  • Accounting and budgeting
  • Proficient dealer track, IDS, motility, Roadster, Darwin, CDK Global, Drive Centric CRM
  • Excellent interpersonal and communication skills
  • Poised under pressure
  • Experienced in most restaurant positions
  • Sales analytics
  • Team development
  • Dealer operations
  • Knowledge in dealer fixed operations
  • Customer relationship management
  • Sales planning
  • Market analysis
  • Effective communication
  • Mentorship and coaching
  • Bilingual in Spanish

Hobbies and Interests

  • Avid camper and lover of the outdoors
  • Porsche club of America member
  • Motorsports enthusiast / Auto restoration

References

Available upon request.

Websites

Timeline

SALES MANAGER

RON TONKIN
11.2023 - Current

SALES MANAGER

LAZYDAYS RV
09.2014 - 11.2023

SALES MANAGER / FI MANAGER

GLADSTONE NISSAN
08.2009 - 09.2014

BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION

PORTLAND STATE UNIVERSITY

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