MARIO GARCIA
Henderson
Summary
Detail-oriented individual well-known for improving opportunities at local restaurants. Sharp and well-trained in opening and closing procedures. Pursuing an Assistant Restaurant Manager position where attention to detail and exemplary service skills will be appreciated. History of going above and beyond job requirements to meet changing demands. Well-organized and knowledgeable team player with a solid background in food and beverage services. High-energy professional multitasks well to meet customer desires and business needs in high-volume environments. Experienced with POS systems, money handling and responsible alcohol service.
Overview
20
20
years of professional experience
Work History
Event Manager
Zcape Productions
Orlando
03.2020 - Current
- Coordinated logistics for diverse events, ensuring smooth execution and guest satisfaction.
- Developed event agendas, outlining schedules and responsibilities for team members.
- Collaborated with clients to understand vision and tailored events to their needs.
- Oversaw on-site event setup, ensuring all elements aligned with client expectations.
- Implemented feedback mechanisms to improve future event planning and execution processes.
- Resolved issues promptly during events, maintaining a positive experience for attendees.
- Provided support to attendees before, during, and after the event as needed.
- Resolved any issues that arose during the course of an event in a timely manner.
- Served as primary contact person responsible for responding to inquiries about events.
- Organized venues, budgets, guest lists, catering, and event timelines.
- Maintained relationships with existing partners while cultivating new ones.
Busser/Food Runner
Wynn Resorts
Las Vegas
11.2023 - 12.2024
- Clearing tables to maintain high turnover rate and minimize wait times.
- Greeting customers to seat patrons at tables according to availability and customer preferences.
- Maintained stock and cleanliness of stations for meal periods.
- Supporting serving staff in delivering accurate and well-presented food orders.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Helping employees complete required activities during peak periods.
Server/Bartender
Piola Restaurant
Hallandale Beach
08.2022 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Assistant Manager
Flaming Fajitas
Las Vegas
03.2015 - 06.2020
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Completed inventory audits to identify losses and project demand.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Server/Barback
Flaming Fajitas
Las Vegas
03.2014 - 03.2015
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Monitored patron alcohol consumption to encourage safety.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Replenished bar glasses, garnishes and condiments.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Studied bartenders to learn recipes for different mixed cocktails.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Executed cash transactions quickly and accurately.
Server
Tierra Colombiana Inc.
Philadelphia
06.2008 - 06.2013
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Food Runner/Busser
Tierra Colomblana Inc.
Philadelphia
07.2006 - 06.2008
- Cleared tables to maintain high turnover rate and minimize wait times.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Supported serving staff in delivering accurate and well-presented food orders.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Helped employees complete required activities during peak periods.
Education
Physical Therapy -
Manor College
Timeline
Busser/Food Runner
Wynn Resorts
11.2023 - 12.2024
Server/Bartender
Piola Restaurant
08.2022 - 10.2023
Event Manager
Zcape Productions
03.2020 - Current
Assistant Manager
Flaming Fajitas
03.2015 - 06.2020
Server/Barback
Flaming Fajitas
03.2014 - 03.2015
Server
Tierra Colombiana Inc.
06.2008 - 06.2013
Food Runner/Busser
Tierra Colomblana Inc.
07.2006 - 06.2008
Physical Therapy -
Manor College