Mario Gutierrez Aguero
Boynton Beach
Summary
Dynamic mental health professional with extensive experience at South County Mental Health Center, skilled in managing psychiatric emergencies and fostering team morale. Proven ability to coordinate care plans and implement trauma-informed techniques, ensuring equitable access to resources while promoting client recovery and independence. Committed to personal growth and community engagement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Crisis Stabilization Unit Supervisor
South County Mental Health Center
01.2023 - Current
- Monitor daily unit workflow to ensure adherence to safety protocols and quality standards.
- Coordinate staffing schedules, supervise RNs, screeners and mental health technicians.
- Maintain inventory of medications, supplies, and equipment to meet patients and staff needs.
- Train new staff on operational procedures and Crisis Prevention Institute (CPI).
- Conduct annual evaluations and provide ongoing feedback.
- Update Unit census in a daily basis, and after each discharge. Daily Baker Acts DCF uploads.
- Promote patient independence by setting care goals and educating staff.
- Schedule nursing, screeners, and mental health technician services within intake and crisis stabilization units.
- Conduct routine environmental and biohazard inspections to maintain compliance with safety regulations.
- Implement standardized procedures for consistent quality control.
- Review and update departmental policies and guidelines regularly.
- Engage in regular communication with clients and staff to address concerns and improve morale.
- Resolve client's conflicts through therapeutic rapport and active listening.
- Respond to clients and family complaints promptly and effectively by reviewing grievances.
- Identify areas for operational improvement and implement corrective actions.
- Lead change management initiatives by communicating benefits and addressing staff concerns.
Crisis Stabilization Unit Security Supervisor
South County Mental Health Center
01.2022 - 01.2023
- Monitor entrances, exits, and restricted areas to prevent unauthorized access or patient elopement.
- Conduct routine perimeters to ensure facility safety and identify potential hazards.
- Respond swiftly to incidents involving aggression, self-harm, restraint - seclusion or medical emergencies.
- Recognize signs of psychiatric distress and apply non-violent crisis intervention techniques. (CPI).
- Collaborate with clinical staff to manage high-risk patients with dignity and care.
- Maintain a calming presence during volatile situations to reduce escalation.
- Enforce facility rules while respecting patient rights and HIPAA confidentiality standards.
- Ensure compliance with safety protocols, including visitor screening and contraband prevention.
- Document incidents accurately and report to administration or law enforcement when necessary.
- Supervise security personnel, assign shifts, and oversee performance.
- Train staff on trauma-informed security practices and emergency response procedures.
- Coordinate with nursing and administrative teams to align safety goals with therapeutic care.
- Lead investigations into security breaches or behavioral incidents.
- Develop and update risk management plans tailored to psychiatric settings.
- Prepare for audits and inspections by maintaining detailed logs and compliance records.
Mobile Response Team Supervisor
South County Mental Health Center
07.2021 - 01.2022
- Supervise crisis, suicide prevention assessments, de-escalation strategies, and safety planning conducted in the field.
- Conduct regular supervision meetings and debriefings to support staff well-being and skill development.
- Manage team schedules, dispatch protocols, and response logistics to ensure timely service delivery.
- Monitor documentation quality and ensure compliance with DCF and legal standards.
- Liaise with law enforcement, schools, hospitals, and community providers to coordinate care and referrals.
- Promote public awareness and access to mobile crisis services.
Forensic Specialist
South County Mental Health Center
04.2020 - 07.2021
- Participate in mental health court hearings to provide clinical updates, advocate for treatment over incarceration, and support judicial decision-making.
- Monitor individuals released under court conditions, ensuring compliance with treatment plans, medication adherence, and public safety requirements.
- Teach legal competency concepts to individuals adjudicated Incompetent to Proceed (ITP), helping them understand court procedures, roles, and rights.
- Facilitate alternatives to incarceration by linking eligible individuals to treatment programs, housing, and support services.
- Coordinate discharge and placement from forensic hospitals or jails into appropriate community settings, ensuring continuity of care and wraparound support.
Assertive Community Case Management Team Leader
South County Mental Health Center
04.2019 - 04.2020
- Provide clinical oversight and mentorship to case managers.
- Maintain a caseload of high-risk clients requiring intensive support.
- Coordinate with external partners (e.g., law enforcement, hospitals, housing agencies, DCF).
- Monitor documentation,productivity, service plans, and outcomes for quality and compliance.
- Lead crisis planning, home visits, face to face interventions, telephone contacts and advocacy efforts.
- Foster a team culture grounded in med compliance and wellness.
Owner/Operator
World Taekwondo Academy S.A.
07.2008 - 04.2018
- Teach martial arts classes across age groups and skill levels, emphasizing discipline, technique, and personal growth.
- Design and update training programs, belt progression systems, and tournament preparation.
- Mentor assistant instructors and ensure consistency in teaching philosophy and safety standards.
- Oversee daily operations including scheduling, budgeting, and facility maintenance.
- Manage marketing efforts, social media presence, and community outreach to grow enrollment.
- Handle client relations, billing, and administrative tasks.
- Recruit, train, and evaluate instructors and support staff.
- Foster a respectful, inclusive, and motivating culture within the academy.
- Organize staff meetings, continuing education, and performance reviews.
- Host belt testing ceremonies, tournaments, workshops, and public demonstrations.
- Build partnerships with schools, law enforcement, and local organizations to promote self-defense and wellness.
- Serve as a role model and ambassador for martial arts values such as integrity, perseverance, and humility.
Education
Bachelor of Science - Health Sciences
University of The People
Pasadena, CA05-2027
Associate of Science - Health Sciences
University of The People
Pasadena, CA08-2024
Bachelor of Science - Electronic Engineering
URBE University
Maracaibo Venezuela07-1995
High School Diploma -
Udon Perez High School
Maracaibo, Venezuela07-1985
Associate of Applied Science - Tactical Radio Comunications
Technical Military of Communications And Electronics
Fort Tiuna, Caracas Venezuela07-1990
Skills
- Skilled in managing psychiatric emergencies with calm, trauma-informed techniques
- Experienced in coordinating care plans, navigating systems, and supporting client recovery
- Proficient in identifying symptoms, risk factors, and treatment needs across diverse populations
- Accurate, ethical recordkeeping aligned with HIPAA and clinical standards
- Trained to assess environments, anticipate risks, and make rapid decisions
- Exceptional ability to perform under pressure and recover from setbacks
- Proven ability to lead diverse teams, foster discipline, and maintain morale
- Skilled in logistics, mission execution, and adapting to dynamic conditions
- Deep commitment to personal growth, respect, and perseverance
- High-level fitness and mastery of controlled response in conflict
- Capable of training others in technique, philosophy, and safety
- Uses martial arts principles to promote peace, confidence, and emotional regulation
- Sensitive to diverse backgrounds, able to build trust across language barriers
- Facilitates accurate communication in clinical, legal, or community settings
- Ensures equitable access to care and resources for non-English-speaking clients
Certification
- Nonviolent Crisis Intervention, 3rd Edition Training.(CPI). Date of Certification 9/18/2025.
- CBHCM.0100520-P. Certified Behavioral Health Case Manager Provisional. Expiration Date: 03/05/2020. Status: EXPIRED.
Timeline
Crisis Stabilization Unit Supervisor
South County Mental Health Center
01.2023 - Current
Crisis Stabilization Unit Security Supervisor
South County Mental Health Center
01.2022 - 01.2023
Mobile Response Team Supervisor
South County Mental Health Center
07.2021 - 01.2022
Forensic Specialist
South County Mental Health Center
04.2020 - 07.2021
Assertive Community Case Management Team Leader
South County Mental Health Center
04.2019 - 04.2020
Owner/Operator
World Taekwondo Academy S.A.
07.2008 - 04.2018
Bachelor of Science - Health Sciences
University of The People
Associate of Science - Health Sciences
University of The People
Bachelor of Science - Electronic Engineering
URBE University
High School Diploma -
Udon Perez High School
Associate of Applied Science - Tactical Radio Comunications
Technical Military of Communications And Electronics
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