Mario Hinton
Spanaway,WA
Summary
Retail Management with more than [12] years in the retail industry. Areas of expertise include sales, customer relations and inventory management. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling. Team leadership Scheduling knowledge Stock management Point of Sale systems Accurate money handling Decision-making skill Strong multi-tasking Dependable and reliable Opening and closing procedures Inventory management Excellent people skills and role model.
Overview
10
10
years of professional experience
Work History
Custodian
Pacific Lutheran University
Tacoma, WA
06.2024 - Current
- Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.r
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
Store Manager
Family Dollar
Oklahoma City, OK
10.2022 - 03.2024
- Created weekly work schedules for store personnel.e
- Managed daily banking activities such as deposits and withdrawals.
- Developed relationships with suppliers to negotiate better prices.
- Maintained accurate records of employee performance reviews.
Learning Ambassador
Amazon
Lacey, WA
10.2021 - 05.2024
- Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students.
- Researched various topics and information on distance learning as requested by administrative officials, managers and staff members.
Assistant Store Manager
Walmart
Lakewood, WA
12.2019 - 07.2021
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Conducted analysis to address productivity and improve employee morale.
Maintance Supervisor
Walmart
West Sacramento
10.2014 - 08.2019
- POS systems knowledge Customer-oriented Store displays Staff training and development, Resolved customer service issues promptly.
- Maintained work environment in clean and sanitary manner.
- Trained new employees on proper protocols and customer service standards.
- Prepared materials for following shift.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Verified that all customers received receipts for purchases.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
Education
High School Diploma -
01.1993
Coursework in Merchandising, Business Communications and Hospitality Management -
Pacific Lutheran University
Tacoma, WASkills
- Workforce Management
- Customer Service
- Business Development
- Records maintenance
- Strategic Planning
- Issue resolution
- Cost analysis and savings
- Supervision and training
- Profit and loss accountability
- Recruiting and hiring
- Employee development
- Policy/program development
- Schedule management
Timeline
Custodian
Pacific Lutheran University
06.2024 - Current
Store Manager
Family Dollar
10.2022 - 03.2024
Learning Ambassador
Amazon
10.2021 - 05.2024
Assistant Store Manager
Walmart
12.2019 - 07.2021
Maintance Supervisor
Walmart
10.2014 - 08.2019
High School Diploma -
Coursework in Merchandising, Business Communications and Hospitality Management -
Pacific Lutheran University