Mario Iglehart
Richmond
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
13
13
years of professional experience
Work History
Security Guard
Locke Protective Services, USA
11.2018 - Current
- Patrol designated property to monitor and prevent intrusion, damage, hazards, and breaches of security
- Protect property and tenants from theft, damage, trespassing or accidents
- Provide a visible presence that enforces safety and security
- Identify and investigate suspicious behavior, threats and irregular activity
- Respond to alarms and requests for help
- Monitor and control entrance and departure of employees and visitors according to prescribed protocol
- Detect and confront unauthorized persons and violators of security procedures
- Check property through electronic monitoring systems
- Enforce relevant laws and regulations pertaining to all individuals on the property
- Report rule infractions and violations
- Monitor and prevent movement of prohibited items into and out of property
- Conduct exterior property checks for maintenance issues, malfunctions, or hazards
- Contact relevant authorities to deal with unlawful or irregular activities
- Use radio or other communication devices in a clear and concise manner
- Prepare written reports of daily activities, observations, and incidents
- Inspect and test fire and security systems
- Implement the prescribed emergency plan in case of emergency.
Security Guard
Med Security
01.2013 - 01.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Interacted assertively but non-confrontationally with personnel and general public.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Examined doors, windows and gates to verify security.
- Issued access cards to authorized personnel to monitor access points.
Security Guard
USA Security Services
01.2011 - 01.2013
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Completed full building and grounds patrols to spot and investigate concerns.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Education
No Degree - Audio Recording
Houston Community College
Houston, TXHigh School Diploma -
Southwest Prepitory High School
San Antonio05.2006
Skills
- Mentoring
- Strong verbal and written communication skills
- Active Listening
- Multi-tasking
- Microsoft word
- Power Point
- Excel
- Background Investigations
- Wireless Technology
- Security Camera Monitoring
- First Aid Certified
- Reliability
- Keen Observer
- Physical Stamina
- Superb Surveillance Skills
- Legible Report Writing
- Patrolling
- Punctuality
- Complex Problem-Solving
- Verbal and Written Communication
- Crime Prevention
Timeline
Security Guard
Locke Protective Services, USA
11.2018 - Current
Security Guard
Med Security
01.2013 - 01.2014
Security Guard
USA Security Services
01.2011 - 01.2013
No Degree - Audio Recording
Houston Community College
High School Diploma -
Southwest Prepitory High School
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