Travis Crawford
Little Elm
Summary
Visionary IT Executive with 20+ years of experience leading enterprise transformation, cloud migrations, and cybersecurity-first strategies. Proven ability to modernize global infrastructures, elevate service delivery, and align technology platforms with business goals. Expert in building collaborative teams, executing mission-critical initiatives, and delivering scalable solutions across legal, healthcare, and corporate sectors.
Overview
24
24
years of professional experience
Work History
Director of IT Operations
Troutman Pepper Locke LLP (formerly Locke Lord LLP)
01.2025 - Current
- Appointed to lead firm-wide operations and service delivery post-merger with Troutman Pepper.
- Oversee daily operations across 30+ global sites, supporting over 3,000 personnel.
- Provide administrative leadership to IT Operations Managers and Local Operations teams, fostering a collaborative and high-performance culture with world-class customer service standards.
- Provide input for budgeting, planning, implementation, maintenance, and support of standard IT tools, including software applications, computer facilities, practice-specific software, equipment, communications, staffing, and training.
- In just 6 months, completed a firm-wide refresh and upgrades of laptops, copiers, printers, and multiple conference rooms.
- Partner with the CIO and CIO Directors to ensure the technology platform aligns with and supports the firm's broader business objectives.
- Collaborate across departments to modernize service models, reinforce security posture, and streamline application lifecycle management.
- Lead operational assessments to inform strategic priorities in cloud enablement, mobile accessibility, and employee engagement.
Chief Information Officer
Locke Lord LLP
01.2020 - 12.2024
- Led strategic transformation of IT across 20 global offices supporting over 900 attorneys and staff.
- Directed a 62-member department across Engineering, Support, and Application Development, implementing succession planning, targeted upskilling, and operational realignment.
- Spearheaded multi-phase cloud migrations to Exchange Online, Office 365, iManage, and Windows 11.
- Achieved ISO 27001, 27017, and 27701 certifications via cybersecurity modernization.
- Deployed scalable hybrid work infrastructure with Microsoft Teams, mobile device management, and VPN tools.
- Rolled out desktop engineering standards, decreasing support tickets and boosting user satisfaction.
- Implemented IT governance frameworks aligned with regulatory priorities.
- Presented quarterly briefings to executives and created strategic IT health assessments.
- Delivered secure data-sharing platforms in collaboration with client-facing teams.
- Negotiated tier-1 vendor contracts, achieving $1.2M+ in cost savings.
- Piloted AI initiatives to enhance internal knowledge management and automation.
Director of IT
Locke Lord LLP
08.2012 - 12.2019
- Directed enterprise IT operations across U.S., London, and Hong Kong offices, overseeing infrastructure, support, application delivery, and business continuity.
- Managed a 70-person team spanning Systems Engineering, Field Services, Help Desk, AV, Training, and Remote Support.
- Orchestrated seamless integrations during two major firm mergers, realigning platforms, personnel, and technology portfolios.
- Achieved 98% server virtualization, optimizing resource utilization and reducing hardware footprint by over 40%.
- Engineered infrastructure upgrades including Exchange migrations, AD redesign, and WAN modernization.
- Implemented white-glove attorney support and standardized AV platforms.
- Spearheaded DR modernization with VMware SRM and NetApp SnapMirror, reducing RTO by 60%.
- Embedded SLA dashboards and operational rigor across support delivery.
- Partnered with firm leadership to align technology investments with business growth.
IT Manager
Children’s Medical Center
02.2009 - 08.2012
- Directed infrastructure operations supporting 1,500+ servers and Epic EMR systems critical to pediatric care.
- Led engineering teams spanning systems, networking, storage, and app delivery.
- Relocated Dallas data center to Carrollton with zero patient-impacting downtime.
- Standardized build workflows and reduced time-to-production by 30%.
- Instituted infrastructure performance monitoring and proactive alerting protocols.
- Advanced HIPAA and ITILv3 compliance across operational frameworks.
- Led technology upgrades and early-stage VMware implementations.
- Collaborated with clinical staff and executives to align tech resources with evolving needs.
- Delivered dashboards and reports that guided refresh cycles and resource allocation.
Lead Systems Administrator
HCA Healthcare
01.2002 - 02.2009
- Managed day-to-day infrastructure for 2,000+ Windows servers spanning clinical and corporate use cases.
- Led technical escalations and collaborated on recovery across mission-critical systems.
- Monitored performance metrics and produced weekly infrastructure reports for senior leadership.
- Partnered with application and database teams to ensure platform alignment.
- Mentored engineers and implemented standardized troubleshooting documentation.
Education
Master of Business Administration -
University of Texas at Dallas
Richardson, TX12.2025
Bachelor of Science in Business Administration - Management Information Systems
University of Texas at Dallas
Richardson, TXSkills
- Enterprise IT Strategy & Execution
- Operations Management & Systems Design
- Cloud Migration & Virtualization (VMware, NetApp)
- Cybersecurity & Compliance (ISO 27001/27017/27701)
- Microsoft 365, Azure AD, Windows 11
- Business Continuity & Disaster Recovery
- Budget Planning & Financial Oversight ($15M)
- M&A Technology Integration
- Team Leadership & Mentorship
- Executive Communication & Cross-Functional Collaboration
- Service Delivery & User Experience Optimization
- Vendor Negotiation & Contract Management
- Strategic planning
- Relationship building
Timeline
Director of IT Operations
Troutman Pepper Locke LLP (formerly Locke Lord LLP)
01.2025 - Current
Chief Information Officer
Locke Lord LLP
01.2020 - 12.2024
Director of IT
Locke Lord LLP
08.2012 - 12.2019
IT Manager
Children’s Medical Center
02.2009 - 08.2012
Lead Systems Administrator
HCA Healthcare
01.2002 - 02.2009
Bachelor of Science in Business Administration - Management Information Systems
University of Texas at Dallas
Master of Business Administration -
University of Texas at Dallas
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