Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mario Jackson

Lansing

Summary

Versatile and dynamic professional with a proven track record in leadership and interpersonal communication, notably at The Guidance Center. Great in sales development and customer service, enhancing client satisfaction and engagement. Achieved significant milestones in team guidance contributing to a positive and productive work environment.

Overview

23
23
years of professional experience

Work History

Head Trainer

Anytime Fitness
09.2023 - Current
  • Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.

Case Manager

The Guidance Center Community Mental Health
11.2013 - 09.2023
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Assessed community needs and identified resources for social and community service programs.
  • Collaborated with community members to develop and implement service initiatives.

Sales Associate

GNC Live Well
03.2017 - 04.2020
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.

Certified Personal Trainer

Genesis Health Clubs
02.2017 - 05.2018
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
  • Designed specific workout systems for individual clients based on performance ability.
  • Successfully sold personal training packages each month adding to total training goal packages

Paraprofessional

New Beginnings School
11.2012 - 11.2013
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

Mental Health Associate

Rivendell Behavioral Health
10.2007 - 06.2012
  • Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
  • Strategized with clinical team to prevent inmate diversion, abuse, and recidivism.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.

Sandwich Artist

SUBWAY®Restaurants
01.2005 - 10.2007
  • Greeted guests, promoted specials, and took orders.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Trained team members to prepare sandwiches and other items according to instructions.

Line Worker

General Motors Co
01.2002 - 01.2004
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Assembled and installed products on production lines according to established guidelines.
  • Participated in training sessions to enhance skills and knowledge.
  • Used equipment properly to avoid workplace hazards or injuries.

Education

Psychology

Western Kentucky University
Bowling Green, KY

High School Diploma -

Warren Central High School
Bowling Green, KY
05-2004

Skills

  • Sales Development Training
  • Workplace Safety Training
  • Team Leadership and Collaboration
  • Interpersonal Communication Skills
  • Customer Service Development
  • Guidance and Development
  • Employee Induction Process
  • Crisis Management
  • Reoccurring Monthly Service Excellence Recognition
  • Development of Skills Groups

Timeline

Head Trainer

Anytime Fitness
09.2023 - Current

Sales Associate

GNC Live Well
03.2017 - 04.2020

Certified Personal Trainer

Genesis Health Clubs
02.2017 - 05.2018

Case Manager

The Guidance Center Community Mental Health
11.2013 - 09.2023

Paraprofessional

New Beginnings School
11.2012 - 11.2013

Mental Health Associate

Rivendell Behavioral Health
10.2007 - 06.2012

Sandwich Artist

SUBWAY®Restaurants
01.2005 - 10.2007

Line Worker

General Motors Co
01.2002 - 01.2004

Psychology

Western Kentucky University

High School Diploma -

Warren Central High School

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Mario Jackson