Mario Jacquez
Chino,CA
Summary
Proven leader at Omnitrans, adept in transportation regulations and safety management, enhanced operational efficiency by strategically planning routes and leading a team of 360. Demonstrates exceptional communication and emotional intelligence, fostering a collaborative environment that drives success. Achieved compliance excellence, avoiding penalties through meticulous oversight.
Overview
38
38
years of professional experience
Work History
Transportation Manager
Omnitrans
San Bernardino, CA
04.2023 - Current
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Managed a team of 360 employees which included coach operators, field supervisors, dispatchers, fleet & safety managers and collaborated with assistant transportation managers by providing support and guidance to improve performance and productivity.
- Supervised department personnel as an Acting Director of Operations by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries which involved developing and implementing safety protocol based on identified trends.
- Presented and Conducted presentations to the Board of Directors, Executive Management, Mid Managers and for frontline staff.
- Acted as the Operations Liaison with Union Officials ( Amalgamated Transit Union #1704 (ATU)
Field Supervisor
Omnitrans
San Bernardino, CA
12.2014 - Current
- Monitored employee performance for compliance with regulations and policies, including working with BRT (SBX-Green Line).
- Supervised field operations teams to complete projects within established timelines. Worked collaboratively with union leaders.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
Agent/Owner /Operator
Farmers Insurance
Upland, CA
11.2005 - 11.2014
- Insurance agent for Life, Auto and Property.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency. Built business and trained staff to run Upland office.
Operations Manager
United Parcel Service, UPS
Ontario, CA
03.1986 - 11.2004
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Responsible for over 275 staff via 25 supervisors at Ontario, CA and a staff of 486 at the LA main street hub.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ05.2002
Skills
- Transportation Regulations
- Safety Management
- Route Planning
- Materials Management
- Strong verbal/written communication skills
- Possess High Emotional Intelligence
Accomplishments
- Documented and resolved successful employee recognition programs which led to other hubs adopting the program to improve employee loyalty.
- Collaborated with team of 15 Field supervisors in the to help support through training supervisors in basic operations, re-organizational skills and offered "Train the trainers" techniques for struggling hubs.
- Operation liaison with union officials (Union ATU #1704)
- Supervisor of the Year (several awards)
Timeline
Transportation Manager
Omnitrans
04.2023 - Current
Field Supervisor
Omnitrans
12.2014 - Current
Agent/Owner /Operator
Farmers Insurance
11.2005 - 11.2014
Operations Manager
United Parcel Service, UPS
03.1986 - 11.2004
Bachelor of Science - Business Management
University of Phoenix