Mario Johnson
Snellville,GA
Summary
Skilled in navigating complex insurance claims and providing thorough investigations to ensure fair settlements. Have experience coordinating with legal teams, policyholders, and insurance companies to manage claims efficiently. Known for strong analytical skills, ability to interpret policy details accurately, and effective communication that results in resolved disputes. Made significant impacts by streamlining claims processing procedures, enhancing customer satisfaction through timely resolutions.
Overview
12
12
years of professional experience
Work History
Litigation Adjuster - BI Casualty
United Automobile Insurance Company
Miami Gardens, Florida
08.2025 - Current
- Coordinated case preparation by gathering evidence and managing timelines.
- Assisted attorneys in developing litigation strategies and arguments.
- Communicated with clients to provide updates and gather necessary information.
- Monitored court dockets and deadlines in multiple jurisdictions.
- Reviewed invoices submitted by outside counsel for accuracy prior to authorizing payment from trust accounts.
- Communicated with personnel and legal counsel on claims involving litigation.
- Collaborated with legal teams to prepare for litigation and settlement negotiations.
Case Manager
Dennis Law Firm
Atlanta, GA
06.2025 - 06.2025
- Managed client case files and maintained accurate records for legal proceedings.
- Provided referrals to appropriate health care providers.
- Coordinated communication between attorneys, clients, and external parties.
- Scheduled appointments, hearings, and meetings for legal staff and clients.
- Prepared reports on case progress for review by attorneys.
Commercial Liability Adjuster II
Canal Insurance Company
Greenville, SC
06.2024 - 02.2025
- Investigated insurance claims to determine liability and damages.
- Developed relationships with clients, underwriters, adjusters, brokers and other internal and external stakeholders.
- Maintained detailed records of all claim activities in a timely manner.
- Established reserves for each claim based on analysis of the facts and applicable law.
- Ensured compliance with regulatory requirements relating to claims handling.
- Provided coverage opinions based on analysis of facts, law, policy language and endorsements.
- Drafted correspondence related to claim investigations and settlements.
Commercial Casualty Claims Specialist IV
CSAA Insurance Group
Walnut Creek, California
03.2024 - 06.2024
- Evaluated casualty claims to determine coverage and liability.
- Investigated claims by gathering statements and evidence from involved parties.
- Communicated claim decisions effectively to policyholders and agents.
- Managed case files for accuracy and timely processing of claims.
- Interviewed claimants and witnesses to obtain information regarding losses.
- Analyzed policy language to determine applicable coverages and exclusions.
Personal Injury Consultant
Self-employed
Loganville, GA
11.2023 - 03.2024
- Established personal injury consulting business specializing in settlement negotiations.
- Developed and implemented negotiation strategies to achieve desired outcomes.
- Maintained accurate records of all negotiated deals in order to track progress over time.
- Monitored progress of pending cases through regular follow-up with appropriate agencies.
- Managed a large caseload of personal injury claims, including car accidents, and slip-and-fall cases.
Claims Specialist III- Trucking Group
AIG Insurance
Alpharetta, GA
01.2023 - 11.2023
- Maintained knowledge of policies and procedures, insurance coverage benefit levels, eligibility systems, and verification processes.
- Communicated with other departments to establish action plans, and manage open claims to closure.
- Planned and conducted investigations of claims to confirm coverage and compensability.
- Assessed and conducted negotiations within authority limits to settle claims.
- Obtained, reviewed, and summarized medical records at the direction of trial attorneys, consulted outside experts, and arranged for medical examinations when relevant to cases.
- Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
- Participated in continuing education seminars related to industry standards for insurance claims processing.
Negotiator
The Sanders Law Group
Buckhead, GA
04.2022 - 12.2022
- Managed litigation cases on behalf of clients by negotiating settlements with insurance professionals and medical providers.
- Negotiated, facilitated and managed settlements transactions with insurance companies.
- Prepared thorough, accurate and well-edited documents for cases, client communication and internal needs.
- Remained highly organized and detail-oriented while working on several cases simultaneously.
- Collaborated with company's legal counsel to review and revise demands for customers.
Bodily Injury Claims Specialist
Progressive Insurance
Duluth, GA
02.2019 - 04.2022
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Communicated with other departments to establish action plans and manage open claims to closure.
- Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
- Documented specific claims by completing and recording forms, reports and logs.
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
- Planned and conducted investigations of claims to confirm coverage and compensability.
- Contacted injured parties and legal representatives to negotiate final settlements for claims.
- Assessed and conducted negotiations within authority limits to settle claims.
Claims Specialist Sr, Litigation
Statefarm Insurance
Johns Creek, GA
09.2013 - 02.2019
- Obtained, reviewed and summarized medical records at direction of trial attorneys, consulting outside experts and arranging for medical examinations when relevant to cases.
- Communicated pertinent information to clients via phone, email and mail.
- Used state and federal electronic filing systems.
- Interviewed clients on interrogatories and recorded answers in writing, reviewing answers with attorneys and preparing answers in final form for submission.
- Rendered technical and analytical assistance to support attorney litigation needs.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Communicated with other departments to establish action plans and manage open claims to closure.
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
- Planned and conducted investigations of claims to confirm coverage and compensability.
Education
Bachelor of Science - Political Science
Savannah State University
Savannah, GA04.2006
Skills
- Attorney Collaboration
- Settlement Determinations
- Accident Investigations
- Documentation Review
- Insurance Coverage Verification
- Coverage Determination
- Litigation Management
- Negotiation
Licensures
- Property & Casualty all 50 states
Timeline
Litigation Adjuster - BI Casualty
United Automobile Insurance Company
08.2025 - Current
Case Manager
Dennis Law Firm
06.2025 - 06.2025
Commercial Liability Adjuster II
Canal Insurance Company
06.2024 - 02.2025
Commercial Casualty Claims Specialist IV
CSAA Insurance Group
03.2024 - 06.2024
Personal Injury Consultant
Self-employed
11.2023 - 03.2024
Claims Specialist III- Trucking Group
AIG Insurance
01.2023 - 11.2023
Negotiator
The Sanders Law Group
04.2022 - 12.2022
Bodily Injury Claims Specialist
Progressive Insurance
02.2019 - 04.2022
Claims Specialist Sr, Litigation
Statefarm Insurance
09.2013 - 02.2019
Bachelor of Science - Political Science
Savannah State University