Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mario Jordan

Houston

Summary

Dedicated Customer Service Representative, recognized for exceptional productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively, and building positive relationships.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Pearl Label Co
Los Angeles
03.2022 - Current
  • Maintained customer records by updating account information in database
  • Monitored social media platforms for relevant customer feedback and responded accordingly
  • Answered customer inquiries via phone, email, and chat
  • Trained new Customer Service Representatives on company policies, procedures, and best practices
  • Resolved product or service issues by clarifying customer complaints and offering appropriate solutions

Technical Support Representative

Life Alert
Los Angeles
08.2020 - 02.2021
  • Diagnosed and resolved technical hardware and software issues
  • Guided calls using excellent communication skills and decisive approach
  • Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures
  • Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling
  • Recorded customer issues on database to streamline process and fastrack resolutions
  • Trained new Technical Support Representatives on company policies, procedures, and tools

Education

Bachelor of Arts -

Los Angeles Pierce College
Long Beach, CA
06-2022

Diploma - English - Advanced

Lancaster Highschool
05.2014

Skills

  • Report Generation
  • Call Management
  • Scheduling
  • Account updating
  • Inbound and Outbound Calling
  • Customer Service
  • Multi-Task Management
  • Staff education and training
  • Customer satisfaction measurement
  • Clerical support
  • Administrative support
  • Excellent communication skills
  • Data entry
  • Independent worker

Languages

English, Advanced

Timeline

Customer Service Representative

Pearl Label Co
03.2022 - Current

Technical Support Representative

Life Alert
08.2020 - 02.2021

Bachelor of Arts -

Los Angeles Pierce College

Diploma - English - Advanced

Lancaster Highschool

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Mario Jordan