Mario Lisi
Binghamton
Summary
Results-driven Operations Manager with expertise in optimizing workflows and enhancing performance management. Proven track record in team leadership and decision-making, committed to improving operational efficiency and client satisfaction.
Overview
26
26
years of professional experience
Work History
Operations Manager/Project Manager
Ultimate Facility Solutions
Binghamton, NY
06.2025 - 04.2026
- Managed daily operations to ensure efficient facility maintenance and service delivery.
- Coordinated team schedules and resources to optimize operational workflows.
- Implemented quality control measures to enhance service standards and client satisfaction.
- Assisted in training new staff on operational procedures and safety protocols.
- Resolved customer inquiries promptly to improve service responsiveness and client relations.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Custodial Supervisor
Binghamton City School District
Binghamton, NY
06.2023 - 06.2025
- Supervised daily custodial operations to ensure cleanliness and safety standards across school facilities.
- Developed training programs for custodial staff, enhancing team performance and service quality.
- Implemented efficient cleaning schedules, optimizing resource allocation and workflow management.
- Conducted regular inspections of school premises to maintain compliance with health and safety regulations.
- Coordinated maintenance requests with facilities management to address urgent repairs promptly.
- Mentored new employees on best practices in custodial services, fostering a collaborative work environment.
- Evaluated inventory levels of cleaning supplies, ensuring adequate stock for uninterrupted operations.
- Resolved conflicts among staff members to promote teamwork and maintain a positive workplace atmosphere.
- Implemented standardized purchasing practices in line with department targets.
- Resolved personnel issues effectively, maintaining a harmonious work environment for all employees.
- Assisted with budget preparation and monitoring, identifying cost-saving opportunities within the department''s operations.
- Provided comprehensive training for custodial staff, resulting in improved job performance and satisfaction.
- Implemented green cleaning initiatives, reducing the environmental impact of facility maintenance practices.
- Improved custodial team efficiency by implementing new cleaning procedures and schedules.
- Collaborated with building administrators to address facility issues, leading to a more functional work environment.
- Streamlined inventory management, ensuring timely replenishment of cleaning supplies and equipment.
- Reduced maintenance costs by conducting regular inspections and preventive maintenance tasks.
Director of Facilities and Operations
Binghamton City School District
Binghamton, NY
11.1999 - 06.2023
- Directed facilities management strategies to enhance operational efficiency across Binghamton City School District.
- Oversaw maintenance and repair programs to ensure safe, functional learning environments for students and staff.
- Implemented sustainability initiatives reducing energy consumption and operational costs within district facilities.
- Coordinated long-term capital improvement projects aligning with educational goals and budgetary constraints.
- Managed vendor relationships to optimize service delivery for custodial, landscaping, and maintenance operations.
- Developed training programs for staff on facility operations, fostering a culture of continuous improvement and accountability.
- Managed vendor relationships, negotiating contracts for favorable terms and cost savings.
- Streamlined operations for increased efficiency through regular team meetings and clear communication channels.
- Held classes to teach staff facility procedures.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Reviewed and oversaw construction and renovation projects.
- Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Prepared reports and schedules with accuracy.
- Ordered, maintained and distributed supplies and inventory.
- Maintained facility grounds, equipment, and safety compliance.
- Fostered collaboration between departments to maximize operational efficiency across the organization.
- Conducted regular inspections of facilities to ensure compliance with local building codes and regulations.
- Coordinated large-scale renovations projects, successfully completing them on time and within budget constraints.
- Oversaw construction projects from inception to completion, ensuring timely delivery of high-quality facilities upgrades.
Education
High School Diploma -
Binghamton City School District
BinghamtonSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Project management
- Management
- Employee motivation
- Workflow optimization
- Performance management
- Health and safety compliance
- Project planning and development
Timeline
Operations Manager/Project Manager
Ultimate Facility Solutions
06.2025 - 04.2026
Custodial Supervisor
Binghamton City School District
06.2023 - 06.2025
Director of Facilities and Operations
Binghamton City School District
11.1999 - 06.2023
High School Diploma -
Binghamton City School District