Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mario Lizarraga

Mario Lizarraga

Assistant Manager
CONROE,TX

Summary

Dedicated and self-motivated professional with extensive experience in customer service and in sales. A Dynamic Assistant Manager at H-E-B with a proven track record in enhancing customer satisfaction and boosting employee morale. Skilled in problem-solving and team leadership, I successfully implemented strategies that improved service quality and streamlined operations, resulting in increased sales revenue. Committed to fostering a positive work environment and delivering exceptional customer service. My strong work ethic, combined with my eagerness to learn has positions me well for contributing effectively in a dynamic setting. I am committed to leveraging my skills and experiences to achieve success in future endeavors.

Overview

5
5
years of professional experience

Work History

H-E-B Assistant Manager

HEB
09.2022 - Current
  • Customer service, Assistant Manager
  • Communication, Active listening, problem solving
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Sales

Breadbar
09.2020 - 06.2022
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Implemented innovative sales techniques to enhance customer satisfaction and boost sales performance.
  • Farmer Market Set-up
  • Sale and mainly cold sales
  • Increased sales revenue by streamlining the sales operations process and implementing effective strategies.

Education

Associate of Business Administration - Accounting

Lonestar College
The Woodlands, TX
05-2025

High School Diploma -

Buena High School
Ventura, CA
06-2022

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Team motivation
  • Active listening
  • Communication
  • Time management
  • Conflict resolution

Timeline

H-E-B Assistant Manager

HEB
09.2022 - Current

Sales

Breadbar
09.2020 - 06.2022

Associate of Business Administration - Accounting

Lonestar College

High School Diploma -

Buena High School
Mario LizarragaAssistant Manager