Mario McKenzie
Pembroke Pines
Summary
Results-driven operational leader specializing in regulated environments. Demonstrated expertise in stabilizing teams, protecting revenue, and managing high-risk client and compliance issues. Proven track record of advancing through roles from Sales Specialist to Disposal Program Coordinator, emphasizing accountability and analytical decision-making. Focused on risk mitigation, client relationship repair, and enhancing process efficiency through targeted training.
Overview
16
16
years of professional experience
Work History
Disposal Program Coordinator
Rx Return Services
Hollywood
10.2024 - Current
- Lead compliant pharmaceutical disposal operations and client execution across a diverse portfolio including pharmacies, veterinary organizations, compounding pharmacies, universities, EMS, clinics, hospitals, and other medical facilities.
- Stand on the frontline ensuring orders are handled compliantly based on regulatory guidelines and internal SOPs.
- Primary escalation owner: step in to repair operational issues, prevent recurrence, and restore client confidence.
- Serve as the operational buffer layer—issues escalate to this role and are resolved before further executive escalation is needed.
- Manage direct reports; responsible for training, performance correction, and day-to-day execution readiness.
- Proactively addressed customer concerns to restore relationships and maintain accounts.
- Drive process improvements tied to recurring training: increased team efficiency and execution consistency.
- Improve customer onboarding flow to reduce friction, confusion, and preventable rework.
- Champion CRM / data hygiene improvements to increase accuracy of records and operational visibility.
- Leverage AI tools to improve documentation quality, speed of execution, and decision support in daily operations.
- Cross-functional interface: partner with Director and CFO routinely; occasional SVP interaction for alignment and issue resolution.
Sales Account Manager
Rx Return Services
Hollywood
10.2023 - 09.2024
- Managed end-to-end B2B client relationships, delivering tailored solutions that met customer needs and ensured compliant execution.
- Built and maintained strong client relationships; served as primary point of contact for account needs and resolution.
- Personally oversaw $100K+ in revenue in a single quarter (directional metric tied to managed accounts).
- Applied total account management discipline: problem-solving, follow-through, and relationship building.
- Enhanced client retention through timely responsiveness, clear communication, and reliable execution.
Sales Specialist
Rx Return Services
Hollywood
05.2023 - 10.2023
- Supported medical facilities and pharmacies with reverse distribution and pharmaceutical disposal needs.
- Built compliance and product fluency while delivering B2B sales support and presentations.
- Developed strong Salesforce discipline and pipeline hygiene supporting account conversion and service adoption.
Patient Financial Services
Memorial Hospital System
Pembroke Pines
06.2019 - 03.2021
- Supported ER and urgent care patients: demographic intake, insurance processing, and service-related guidance.
- Operated with accuracy and discretion in HIPAA-regulated environments while delivering high-quality patient care.
Health Unit Coordinator
Memorial Hospital System
Pembroke Pines
05.2018 - 06.2019
- Managed flow of patients and clinical information for the Clinical Decision Unit covering two floors.
- Coordinated staff requests, patient needs, and real-time updates under high-volume conditions.
Imaging Assistant
Memorial Hospital System
Pembroke Pines
07.2017 - 05.2018
- Transported patients to procedures/tests and routed calls within radiology operations.
- Provided medical information to patients in accordance with HIPAA and department guidelines.
Managing Owner
Bavolar LLC (DBA ChairsAhoy)
Pembroke Pines
02.2015 - 12.2016
- Owned and operated an e-commerce furniture business, overseeing daily operations, vendor relationships, fulfillment, and customer satisfaction.
- Managed vendor and product strategy, ensuring timely order fulfillment and effective carrier management.
- Led a distributed team of freelance contractors and maintained assignment flow and operational accountability.
- Ensured high customer satisfaction through proactive outreach and follow-up on repeat orders.
- Directed eCommerce website management and bookkeeping, optimizing operations in lean, high-ownership conditions.
- Built strong relationships with 30+ vendors across the U.S. and Canada to enhance product availability.
Logistics Team Lead
IVG Stores
Pembroke Pines
03.2010 - 10.2015
- Oversaw transportation/logistics department managing $1M+ annual carrier spend, ensuring cost-effective operations.
- Led transportation and logistics operations across the U.S., Canada, and Mexico.
- Coordinated hundreds of vendors and partner carriers across North America to streamline logistics processes.
- Led three-person team supporting sales and customer service, resolving shipping inefficiencies and enhancing transit reliability.
- Managed carrier accounts and escalation workflows to protect customer experience and delivery performance.
- Oversaw logistics and fulfillment for a drop-shipping furniture organization, maximizing efficiency in a $20M revenue environment.
Education
Google Data Analyst Certificate - Data Analysis
Corsera
02.2026
Python Programming (Foundational / Junior) - Data Science
Sololearn
03-2024
Associate in Science - Pre-med / Nursing prerequisites
Broward College
Skills
- Team leadership
- Performance training
- Compliance execution
- Analytics-Driven Decision Support
- Operational Insight
- Customer Onboarding Optimization
- B2B Account Management
- Conflict Resolution
- Client Retention
- People Leadership & Team Oversight
- Onboarding optimization
- Customer relationship management
- Executive-Level Communication
- Data Interpretation
- AI-Enabled Operational Efficiency
- Operational Strategy
- AI operational efficiency
- Microsoft Office
- SEO workflows
- Advanced user of AI tools
- Advanced user of AI tools
Licenses And Skills
Life, Health & Annuity License (Florida), 0215 Life incl. Variable Annuity & Health, English, Fluent, Spanish, Basic, Microsoft Office (Excel, Word, Outlook), CRM (Salesforce), WordPress/CMS, SEO content workflows, Canva, Notion, Advanced user of AI tools to improve efficiency, documentation quality, and decision support
Education And Development
- Google Data Analyst Certificate, In Progress, 02/01/26
- Broward College, Associate in Science (Pre-med / Nursing prerequisites)
Timeline
Disposal Program Coordinator
Rx Return Services
10.2024 - Current
Sales Account Manager
Rx Return Services
10.2023 - 09.2024
Sales Specialist
Rx Return Services
05.2023 - 10.2023
Patient Financial Services
Memorial Hospital System
06.2019 - 03.2021
Health Unit Coordinator
Memorial Hospital System
05.2018 - 06.2019
Imaging Assistant
Memorial Hospital System
07.2017 - 05.2018
Managing Owner
Bavolar LLC (DBA ChairsAhoy)
02.2015 - 12.2016
Logistics Team Lead
IVG Stores
03.2010 - 10.2015
Google Data Analyst Certificate - Data Analysis
Corsera
Python Programming (Foundational / Junior) - Data Science
Sololearn
Associate in Science - Pre-med / Nursing prerequisites
Broward College