Mario Medina
American Airlines
Oakcreek,WI
2027
years of professional experience
Customer Service Supervisor at American Airlines with a proven track record in team leadership and problem-solving. Expert in employee scheduling and training, operational efficiency and customer satisfaction. Skilled in handling escalations, positive team environment, and driving performance improvements to meet organizational goals.
Work History
Customer Service Supervisor
Manage team on a daily basis
Designate where each employee is working and what assignments they will do
Oversee the operation as well as work within the team to check-in passengers/board a flight/ or assist with other duties
Assist in situations where a passenger might need more assistance or where a supervisor is needed
Meetings with management everyday on performance/safety/ and staffing
Education
High School Diploma
Skills
Problem-solving
Time management
Customer service
Multitasking and organization
Decision-making
Team building and leadership
Handling escalations
Employee scheduling
Training and mentoring
Timeline
Customer Service Supervisor
American Airlines
2014 - CurrentRead More
Cudahy High School
High School Diploma
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