Mario Montero
Kansas City,KS
Summary
Dynamic Donor Care Specialist with 35 total years experience. Proven expertise at Community Blood Center, excelling in patient screening and relationship-building. Recognized for coordinating successful blood drives and ensuring compliance with lab safety protocols. Strong communication skills and reliability enhance donor satisfaction while managing complications effectively. Committed to maintaining a safe and organized environment.
Bilingual English/Spanish.
Overview
9
9
years of professional experience
Work History
Donor Care Specialist/Mobile Unit Operator
Community Blood Center
04.2014 - 08.2023
- Assisted in managing donor inquiries and providing timely responses to enhance donor satisfaction.
- Engaged actively with donors during events, enhancing relationship-building efforts through personalized communication.
- Coordinated successful blood drive events, collaborating with team members and community partners to meet or exceed goals.
- Managed donor complications arising from donation process.
- Determined eligibility of prospective donors based upon evaluation of health history and recent travels.
- Arranged transportation and communicated arrangements according to established protocols.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Learned best practices for handling confidential donor information in compliance with organizational policies.
Education
GED -
Maple Woods Community College
Kansas City, MOSkills
- Strong communication skills
- Lab safety protocols
- Infection control procedures
- Patient screening
- Sample and specimen collection
- Specimen labeling procedures
- Specimen handling
- Venipuncture expertise
- Multitasking Abilities
- Reliability
- Butterfly venipuncture
- Finger stick method
Timeline
Donor Care Specialist/Mobile Unit Operator
Community Blood Center
04.2014 - 08.2023
GED -
Maple Woods Community College
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