Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Orsini

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Donor Care Supervisor

Vitalant
12.2016 - 07.2020
  • Performs all assigned duties in compliance with internal SOP's and external regulations
  • Brings compliance issues to the attention of management
  • Assures quality customer service to all customers
  • Supervises, trains, evaluates performance, and assists in the hiring of in-center and/or mobile collections staff
  • Monitors staff compliance to SOP, FDA, and AABB standard; takes appropriate corrective action or reports problems to immediate supervisor
  • Supervises the maintenance and review of donor records, Q/A records, forms, etc., to ensure accuracy and completeness
  • Assures the satisfactory operating condition, maintenance and repair of all assigned equipment
  • Assists Donor Care Specialists
  • Maintains effective and regular communications with the Community Relations department to ensure proper staffing levels at all times, including on-call coverage for holiday and weekends
  • Works toward achieving productivity goals established by management for work unit
  • Provides statistics and reports, as necessary
  • Maintains inventory and orders supplies
  • May assist in budget preparation
  • Maintains awareness and follows all safety procedures
  • Maintained compliance with internal SOPs and external regulations and brought compliance issues to attention of management.
  • Organized setup and maintenance of donor interview and drawing areas, equipment cleaning and supply restocking.
  • Reported problems with areas such as donor flow, complaints and coordinator comments to community relations representative.
  • Maintained complete and accurate records of donors, donations and employees.
  • Stayed current on and consistently followed safety procedures.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with donors, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.


Phlebotomy Team Leader

AHN – Jefferson Hospital
04.1997 - 12.2016
  • Develop monthly phlebotomy schedule ensuring adequate in-house phlebotomy coverage and adjust schedule as necessary to maintain coverage
  • Assist in the evaluation process of hiring prospective employees, meeting a required deadline for review
  • Provide and direct the training of employees and students in phlebotomy training programs
  • Conduct competency assessments, safety training, and fire drills
  • Act as liaison between phlebotomy staff and healthcare providers in numerous departments
  • Integrate performance improvement principles into all aspect of job responsibilities as well as customer service
  • Medical Records
  • Answer and direct phone calls or walk-ins efficiently within a high volume facility
  • Retrieve and deliver patient information for admissions and/or outpatients
  • Maintain confidentiality following HIPAA guidelines while filing patient records, loose reports, and discharge documentation
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Held weekly team meetings to inform team members on company news and updates.

Education

Diploma - Nursing

West Penn Hospital School of Nursing
Pittsburgh, PA
05.2023

Associate of Science -

Community College of Allegheny County
Pittsburgh, PA
05.2017

High School Diploma -

Elizabeth Forward Senior High School
Elizabeth, PA
06.1989

Skills

  • Patience
  • Proven leadership ability and supervisory skills
  • Strong communication skills
  • Excellent customer service skills
  • Able to maintain confidentiality
  • Ability to work as part as a team
  • Time management
  • Written Communication
  • Attention to Detail
  • Interpersonal Communication
  • Decision-Making

Timeline

Donor Care Supervisor

Vitalant
12.2016 - 07.2020

Phlebotomy Team Leader

AHN – Jefferson Hospital
04.1997 - 12.2016

Diploma - Nursing

West Penn Hospital School of Nursing

Associate of Science -

Community College of Allegheny County

High School Diploma -

Elizabeth Forward Senior High School

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Michele Orsini