MICHELLE BOSS
North Ridgeville,OHIO
Summary
Seasoned Blood Bank professional with 28 years of experience in supervisory and managerial roles. Expertise includes production strategy, employee training, auditing, quality control, and record management. Pursuing a unique opportunity for career advancement and skill development.
Overview
28
28
years of professional experience
Work History
Donor Care Supervisor
Vitalant
Elyria, Ohio
09.1997 - Current
- Established and enforced organizational policies to keep operations in line with the facility's standards and regulatory requirements.
- Managed all phases of Donor Care as a Regional Manager and Supervisor.
- Recommended renovations in the Donor Care department to improve donor flow and staff circulation.
- Directed, supervised and evaluated work activities of Donor Care personnel.
- Performed Donor Counseling, Donor Reaction follow-ups, Bacterial contamination follow-ups and general donor concerns.
- Maintains and ensures complete Donor Confidentiality.
- Reviewed Donor records for mistakes to maintain accurate information.
- Helped team complete assignments to meet goals.
- Used good organizational skills to manage workload.
- Followed established guidelines and procedures.
- Monitored processes and recommended methods for improvement.
- Used good judgment to help solve problems.
Education
Associate of Applied Science - Health Administration
Lorain County Community College
Elyria, Ohio11.2027
Medical Assistant - Phlebotomy
Lorain County JVS
Oberlin, Ohio01.1995
Skills
- Operations management
- Quality control and compliance
- Record keeping
- Analytical abilities
- Process improvement
- Donor education and support
- Adherence to AABB standards
- Collaborative teamwork
Accomplishments
Outstanding Performance Award 2025
AABB Hemovigilance Process Team 2012
Soft Skills Coach
Special Donations Subject Matter Expert
Vitalant ambassador
Timeline
Donor Care Supervisor
Vitalant
09.1997 - Current
Associate of Applied Science - Health Administration
Lorain County Community College
Medical Assistant - Phlebotomy
Lorain County JVS