Rochelle Yagin
Las Vegas,NV
Summary
Healthcare operations leader skilled in donor service, phlebotomy, and staff coaching. Ensures patient comfort and compliance through effective documentation and team guidance. Experienced in supervising donor care and managing blood collection processes. Expertise in regulatory adherence, quality control, and enhancing donor experience supports operational efficiency and customer satisfaction.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Assistant Donor Care Supervisor/Donor Care Team Lead
Vitalant
, Nevada
05.2023 - Current
- Supervised staff in interviewing and phlebotomy processes, monitored workflows, and provided coaching.
- Facilitated ongoing training to prepare team members for their roles, onboarded new hires, and mentored staff.
- Delivered customer service to donors, supervised team members, and collected blood donations.
- Ensure the comfort and well-being of blood donors during the phlebotomy process.
- Prepare and maintain the Trima machine for red blood, plasma and platelets collection procedures.
- Assisted Manager in directing and supervising Donor Care Technicians, providing performance feedback across patient service centers.
Patient Care Technician
US Renal Care
, Hawaii
08.2015 - 11.2018
- Inserts needles, connects patients to the dialysis machine, and initiates treatment, ensuring proper flow rates.
- Monitored patients for adverse reactions and managed vascular access sites to maintain patient stability and comfort.
- Recorded patient vital signs (blood pressure, heart rate, weight) at key treatment stages to ensure patient safety.
- Prepares, tests, and operates hemodialysis machines; cleans and disinfects equipment and stations between patients.
- Logged treatment data in electronic records and communicated changes in patient status to nursing staff for timely interventions.
Team Lead Phlebotomist
Blood Bank of Hawaii
, Hawaii
05.2014 - 08.2015
- Provided customer service to the donors, supervised the employees, and collected blood from the donors.
- Supervised operational processes, guiding staff through interviewing and phlebotomy procedures.
- Ensure the comfort and well-being of blood donors during the phlebotomy process.
- Serve as the primary point of contact for blood drive coordinators on-site.
- Coordinate the set up and breakdown of equipment for mobile blood drives.
- Developed and delivered onboarding program for new employees, improving team integration.
- Assist the Manager in providing direction and/or supervision of Donor Care Technicians, provide input for employee performance evaluations.
- Operated company vehicles to transport staff and equipment to work sites.
Senior Member Specialist
NavFac FCU
, Hawaii
06.2013 - 06.2014
- Achieved quarterly sales goals through effective upselling and strategic referrals to financial specialists.
- Oversaw banking operations, enhancing teller performance through targeted coaching and support.
- Led junior tellers to improve efficiency and adherence to policies and regulations.
- Investigated and resolved discrepancies promptly to maintain operational integrity.
- Maintained ATMs and cash drawers, provided vault access, and coordinated with other bank officials.
Education
Bachelor of Science - Nursing
Nightingale College
Las Vegas12-2021
Bachelor of Science - Nursing
Arizona College
Las Vegas04-2020
Skills
- Blood collection techniques
- Regulatory compliance management
- Effective team supervision
- Leadership
- Customer relationship management
- Teamwork
- Time management
- Fast-paced adaptability
- Willing to work under pressure
- Reliable, punctual, and committed to delivering excellent customer service
- Problem-solving skills
- Team-oriented
Certification
CPR Certified, Nevada Laboratory Assistant Certified
Timeline
Assistant Donor Care Supervisor/Donor Care Team Lead
Vitalant
05.2023 - Current
Patient Care Technician
US Renal Care
08.2015 - 11.2018
Team Lead Phlebotomist
Blood Bank of Hawaii
05.2014 - 08.2015
Senior Member Specialist
NavFac FCU
06.2013 - 06.2014
Bachelor of Science - Nursing
Nightingale College
Bachelor of Science - Nursing
Arizona College