Mario Moore
Huntsville
Summary
Dynamic Customer Experience Manager with a proven track record at Victoria's Secret & PINK, excelling in staff management and innovative brand development. Achieved top sales conversion rates through creative merchandising and effective team leadership, fostering a high-performance culture that maximized customer satisfaction and revenue growth. Proficient in budgeting and sales forecasting.
Overview
9
9
years of professional experience
Work History
Customer Experience Manager
Victoria's Secret & PINK
06.2021 - Current
- Oversaw and created store layouts.
- Handled and directed floor operations and shipment.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Created a fun and efficient work environment with employees to provide an excellent customer experience.
Store Manager
Footlocker
03.2016 - 02.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- In charge of hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Top 3 conversion store in district within second year of store opening.
Education
N/A - Business
Calhoun Community College
Huntsville, AL05.2015
Skills
- Proficient in software
- Staff management
- Decision-making
- Brand development
- Creative and innovative
- Budgeting and allocation
- Brand promotion
- Sales forecasting
Timeline
Customer Experience Manager
Victoria's Secret & PINK
06.2021 - Current
Store Manager
Footlocker
03.2016 - 02.2021
N/A - Business
Calhoun Community College
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