Emma Claeps
El Paso,TX
Summary
College graduate with a degree in Communications and a minor in Sociology. Strong understanding of communication, teamwork, and how people interact. Experienced Customer experience Manager with a track record of leading teams, solving customer issues, and improving efficiency in the work place. Skilled at building positive relationships, improving service, and communication processes.
Overview
7
7
years of professional experience
Work History
Customer Experience Manager
Five Below
El Paso
10.2020 - Current
- Developed customer feedback systems to enhance service delivery and product offerings.
- Trained staff on best practices for customer interaction and issue resolution.
- Analyzed customer feedback though metrics to identify areas for process improvement.
- Implemented training programs that improved team performance and engagement levels.
- Office and computer procedures
- Manage store money deposits and procedures
Shift Manager
Kohls Department Store
El Paso
01.2019 - 09.2020
- Developed customer feedback systems to enhance service delivery and product offerings.
- Trained staff on best practices for customer interaction and issue resolution.
- Analyzed customer feedback though metrics to identify areas for process improvement.
- Implemented training programs that improved team performance and engagement levels.
- Office and computer procedures
- Manage store money deposits and procedures
Education
Bachelor of Science - Communications
The University of Texas At El Paso
El Paso, TX07.2025
Skills
- Data analytics
- Customer journey mapping
- Proficient in software
- Relationship building
- Customer relationship management (CRM)
- Cash handling
- POS terminal operation
- KPI development
- Customer service
- Office management
Timeline
Customer Experience Manager
Five Below
10.2020 - Current
Shift Manager
Kohls Department Store
01.2019 - 09.2020
Bachelor of Science - Communications
The University of Texas At El Paso