Mario Moreno

Assisted passengers with kiosk operation. Assisted in clearing passports, check luggage, print tags, change seats, collect revenue for overweight bags. Made sure luggage was in compliance with size and checked for any hazardous materials.

Assisted disabled passengers on and off aircraft.

Assisted with minor aged passengers.

Received international travelers and escorted through airport secured area for customs check. Made sure all passengers cleared customs before leaving area.

Was given an award from my trainer for going above and beyond the customers.

Addressed problems with customers to promote speedy resolutions.

Delivered top customer satisfaction and reviewing feedback while addressing needs and requests of account holders.

Achieved account growth and retention via quality deliverables.

Maintained positive relationships with customers to promote continued business opportunities.

Training of new hires on safety procedures for use of company vehicles, equipment and daily DOT inspection of equipment.

Hazardous material training for new and senior employees.