Mario Munoz
COLORADO SPRINGS,CO
Summary
A dedicated and professional Army Veteran with over seven years of experience with wheeled vehicles. A diligent and professional worker equally capable of working as a member of a team and alone. Comfortable executing initiatives and solving problems. Quick to learn and apply that knowledge to the job at hand. Dedicated to the advancement of his career and life goals. Huge morale booster on any team. Currently working in the field as a Service Tech Engineer Seeking more opportunities to learn and grow in areas including IT Specialist, Help Desk, Desktop Support, Service Desk, or Technical Support. Honorably Discharged Veteran With A Unsupported Secret Clearance.
Overview
9
9
years of professional experience
Work History
Service Tech Engineer
Amazing 7 LLC
02.2023 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Maintained a level of professionalism to give customers the proper care and respect.
- Set up 3cx systems and programmed phones for clients.
- Troubleshot customer complaints and helped ensure they can get back to business in a timely manner.
- Maintained interpersonal relationships with clients and their staff.
- Provided technical support and maintenance services for range of computer hardware and software.
- Installed, configured and upgraded computer systems and peripherals to perform better and minimize security threats.
Shop Supervisor
Brightview Landscape Services
07.2021 - 02.2023
- Maintaining entire fleet of over 50+ vehicles and landscape equipment
- In charge of Fiscal management duties to maintain a well-equipped shop
- Service and troubleshoot a wide range of vehicles and equipment
- Maintain a shop supply that met budgetary cut-offs
- Organize multiple spreadsheets on equipment to track service intervals
- Provide technical mentoring and problem-resolution when needed
- Supports a team-based environment, while still providing individual solutions to critical problems on an everyday basis.
- Checked incoming orders and organized new stock.
Automotive Technician
Carmax
04.2018 - 07.2021
- Responsible for performing and documenting results of general vehicle repair for the mechanical reconditioning process
- Diagnosing and repairing domestic and foreign vehicles, ranging from basic to advanced work
- Apply expert maintenance skills in order to sustain 100% readiness of designated vehicles
- Service automotive electrical systems including wiring harness, starting, and charging systems
- Inspect vehicles for damage and record any findings so that the necessary repairs can be made
- Troubleshot fuel, ignition, and emissions control systems using electrical testing equipment
- Plan work procedures using charts, technical manuals, and experience.
Mechanic 91B
United States Army
10.2014 - 04.2018
- Operated, maintained, certified, inspected, calibrated, and oversaw the installation of equipment
- Provided technical mentoring, and problem resolution when difficult engagements were needed
- Strong team player while still providing my individual solutions to critical problems that were faced in the day-to-day operations
- Equipment installation projects from start to finish, including initiating contact with vendors to review equipment problems and determine proper repairs or improvements to equipment and interacting with other departments such as Engineering and Purchasing to complete the project
- Check mechanical systems on a routine basis for problems or abnormalities
- Use work management systems, engineering databases, and maintenance documents to perform work
- RELATED TRAINING Udemy.com – A+ 1101 & 1102
- ACI Learning Center – ITIL Foundation, A+, NET +, and SEC+ classes being taken
Skills
- Risk Assessment
- Program Implementation
- Effective Communication
- Documentation & Reports
- Software and Hardware Configuration
- Software and Hardware Troubleshooting
- Software and Hardware Installation
- Interpersonal Communication
- Leadership
- Adaptability
Gaming PC Building
I have always had a love for computers and I have built multiple for myself and friends, I also do regular maintenance on them and keep them running and operating in tip top shape.
Languages
Spanish
Native or Bilingual
Timeline
Service Tech Engineer
Amazing 7 LLC
02.2023 - Current
Shop Supervisor
Brightview Landscape Services
07.2021 - 02.2023
Automotive Technician
Carmax
04.2018 - 07.2021
Mechanic 91B
United States Army
10.2014 - 04.2018