Mario Nava
Medford,OR
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Organized and dependable worker successful at managing multiple priorities with a positive attitude. Pursues every opportunity to support team members and proactively address issues. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Medford, OR
07.2021 - Current
- Pleasantly interacts with customers during hectic periods to promote fun, positive environment.
- Elevates customer loyalty by using strong communication abilities to resolve customer problems.
- Trains new team members with positive reinforcement and respectful, encouraging coaching.
- Constantly expands personal knowledge of coffee styles and varieties.
- Prevents infections and maintains store professionalism by cleaning and sanitizing work areas daily.
- Recommends products based on solid understanding of individual customer needs and preferences.
- Maintains regular and consistent attendance and punctuality.
Sales Lead
Old Navy
Medford, OR
08.2020 - 07.2021
- Assisted customers with prompt and polite support in-person and via telephone.
- Approached browsing customers and initiated conversations in native language to determine needs and establish relationships.
- Helped customers complete purchases, locate items and join reward programs, building strong client relationships
- Monitored and circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
- Organized shelves, racks and bins for optimal appearance.
- Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns.
- Communicated regularly with team members and managers for daily support and strategic planning
Education
High School Diploma -
Central Medford High School
Medford, OR06.2022
Skills
- Spanish Fluency
- Student Leadership
- Employee Coaching and Motivation
- Conflict Resolution
- Phone Inquiries
- Team Player
Timeline
Barista
Starbucks
07.2021 - Current
Sales Lead
Old Navy
08.2020 - 07.2021
High School Diploma -
Central Medford High School
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