Mario Ornelas
Sylmar,CA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Highly adaptable team leader with excellent background of quick and effective performance.
Overview
7
7
years of professional experience
Work History
CAP 2 Stocker
Walmart
06.2017 - 02.2018
- Maintained a positive attitude during high-pressure situations or extended work hours, providing consistent quality performance throughout various stocking tasks.
- Assisted in training new CAP 2 Stockers on best practices for stocking shelves efficiently while maintaining cleanliness standards.
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
Tire and Lube Technician
Walmart
02.2018 - 09.2019
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
Team Lead (Front-End, Gm, Digital)
Walmart
09.2019 - 08.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Education
High school diploma -
High School Diploma -
Sylamar Charter High School
Sylmar, CA06.2017
Skills
- Supervising Experience
- Team Management
- Leadership
- Interviewing
- Recruiting
- Management
- Mentoring
- Research
- Employee Evaluation
- Strategic Planning
- English
- Operations Management
- Forklift
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Workplace Safety
- Product Management
- Team Supervision
- Organizational Skills
- Multitasking Abilities
Personal Information
Relocation: Anywhere
Languages
Spanish
Native or Bilingual
Timeline
Team Lead (Front-End, Gm, Digital)
Walmart
09.2019 - 08.2024
Tire and Lube Technician
Walmart
02.2018 - 09.2019
CAP 2 Stocker
Walmart
06.2017 - 02.2018
High school diploma -
High School Diploma -
Sylamar Charter High School
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