MARIO ORTIZ
San Diego,CA
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate Manager
South of Nicks Restaurant
Del Mar, California
11.2024 - Current
- Managed daily workflow of team members to meet organizational goals.
- Resolved conflicts between employees or customers in a professional manner.
- Identified opportunities for process improvements and increased efficiency.
- Analyzed financial data to identify trends and areas for improvement.
- Developed and implemented strategies to ensure cost-efficient operations.
- Oversaw inventory levels, making adjustments as needed based on sales trends.
- Implemented customer service standards across all departments in the organization.
Manager
XRG Group, Las Brisas
Laguna Beach, California
03.2022 - 12.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Directed recruitment, hiring, and training of new staff members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Manager
Jimmys Famous American Tavern
Dana Point, California
04.2021 - 02.2022
- Established processes to ensure efficient workflow throughout the organization.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Directed recruitment, hiring, and training of new staff members.
- Developed and implemented strategic plans to achieve company objectives.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Food & Beverage Manager
Country Club, Merida Yucatan, Mexico
12.2019 - 02.2021
- Partnered with chefs in developing new recipes while maintaining a cost-effective approach that maximizes profits.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
- Developed marketing strategies aimed at increasing business through promotions or targeted campaigns.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
Food & Beverage Manager
Grupo Hotelero Santa Fe, Jalisco, Mexico
02.2016 - 12.2019
- Partnered with chefs in developing new recipes while maintaining a cost-effective approach that maximizes profits.
- Managed payroll records for employees working within the food and beverage department.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
Education
Bachelor of Hospitality And Tourism Management - Business Administration
CIUED
México 05-2003
Skills
- Team management
- Conflict resolution
- Financial analysis
- Process improvement
- Customer service
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- WSET II Award in Wines.
- “T” Tequila knowledge Certification
- Cigars and Spirits Pairing
- The A,B,C of Mexican Wine
Timeline
Associate Manager
South of Nicks Restaurant
11.2024 - Current
Manager
XRG Group, Las Brisas
03.2022 - 12.2024
Manager
Jimmys Famous American Tavern
04.2021 - 02.2022
Food & Beverage Manager
Country Club, Merida Yucatan, Mexico
12.2019 - 02.2021
Food & Beverage Manager
Grupo Hotelero Santa Fe, Jalisco, Mexico
02.2016 - 12.2019
Bachelor of Hospitality And Tourism Management - Business Administration
CIUED