Mario Pantoja
Grand Prairie,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Furniture Delivery
Pottery Barn
05.2021 - Current
- Improved customer satisfaction by providing professional, courteous service throughout the delivery process.
- Loaded truck and properly secured items to prevent damage for deliveries.
Lot Technician
AutoNation
01.2018 - 05.2021
- Supported sales events by preparing display areas and reorganizing inventory as needed to showcase specific models or promotions effectively.
- Streamlined vehicle delivery process for improved client experience and timely service.
IAA Vehicle Checking
IAA
05.2016 - 01.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Checking vehicles making sure they are in the right insurance department
Education
Diploma -
Crosswinds high school
Skills
- Fast Learner
- Warehouse experience
- Materials handling
- Customer service
- Shipping & receiving
- Pallet jack
- Distribution center
- Basic mechanical knowledge
- Initiative and Self-Motivation
Certification
- Driver's License
- Non-CDL Class C
- Pallet Jack Certification
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Furniture Delivery
Pottery Barn
05.2021 - Current
Lot Technician
AutoNation
01.2018 - 05.2021
IAA Vehicle Checking
IAA
05.2016 - 01.2018
Diploma -
Crosswinds high school