Mario Payes
Dalton,GA
Summary
Seasoned Operations Manager and talented leader with over 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
Work History
Operation Manager
Concentrix
10.2011 - 01.2024
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Business Development Executive
UPS
03.2009 - 08.2011
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
- Aligned sales objectives with overarching company goals by collaborating closely with senior management on strategy development.
- Built diverse and consistent sales portfolio.
Education
BBA - Business Management
Bircham International University
San Salvador, El Salvador11.2017
Skills
- Performance Evaluation and Monitoring
- Data Management
- Process improvement strategies
- Executive Performance Reviews Creation and Presentation
- Needs Assessment
- Sales Tracking
- Staff Development
- Team Work
- Fast Learner
Musician
I'm a rock band musician, love to play Blues and Funk
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Operation Manager
Concentrix
10.2011 - 01.2024
Business Development Executive
UPS
03.2009 - 08.2011
BBA - Business Management
Bircham International University