Mario Pena

Ensured all Marines would receive pay in an accurate and timely manner. I would also ensure they receive the appropriate entitlements.

Process company sponsored travel for Marines to include booking of flights, hotels, and rental vehicle. I would also help them take care of any issues they might encounter while traveling.

I also run a government sponsored travel card program run by Citibank.

I also processed reenlistment from Marines who have already left the service and wish to return to active service.

I also process Marines joining and leaving the unit in multiple capacities.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Processed pay inquiries by Service members, as well solve said paid issues.

Track report and Process Marines utilizing a data base powered by Microsoft excel.