Mario Perkins
Apopka
Summary
Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Dedicated, hardworking, and committed to becoming a dependable and valuable team member.
Overview
10
10
years of professional experience
1
1
Certification
Work History
House Parent
House of Hope
12.2024 - Current
- Completed detailed documentation for each resident''s file regarding behavioral observations, incidents reports, progress notes, and other pertinent information.
- Established a nurturing environment by developing strong relationships with residents and providing emotional support.
- Ensured residents'' well-being by closely monitoring their physical, emotional, and mental health status.
- Improved overall house functioning through diligent supervision of daily chores, meal preparation, and household maintenance tasks.
Photographer
Freelance
03.2016 - Current
- Developed a unique style of photography that captures the emotions of the special day.
Lifeguard
Gensis health club
Maitland
02.2023 - 12.2023
- Monitored pool area to ensure guest safety and compliance with regulations.
- Provided immediate response to emergencies and performed first aid as needed.
- Instructed guests on proper swimming techniques and pool rules for safety.
- Collaborated with team members to ensure effective communication during shifts.
Lifeguard
Liki Tiki Village
06.2022 - 08.2023
- Responded to emergency situations in a timely, efficient manner.
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Swim Instructor
Little Aquatics
06.2022 - 08.2023
- Helped children develop their swimming strokes and become comfortable with water.
- Assist in developing and implementing a comprehensive swim lesson curriculum for children of different ages and skill levels.
- Assess and track the progress of each child's swimming skills, identifying areas for improvement and developing individualized lesson plans to address those needs.
- Monitor the progress and skill development of each student and provide feedback and recommendations for improvement to parents and guardians.
Lifeguard
The Racquet Club of Winter Park
Winter Park
08.2022 - 03.2023
- Ensured clean environment for guests and children by performing basic lifeguard duties such as picking up trash and providing towels.
- Maintained cleanliness of the facility to ensure a pleasant experience for guests.
- Monitor and enforce safety rules and regulations to provide a secure environment for all club members and guests.
- Attend regular training and certification courses to stay updated on lifeguard techniques and procedures.
- Conduct regular safety inspections of the pool area and equipment to ensure compliance with industry standards and regulations.
- Maintain constant surveillance of patrons in the facility; acts immediately and appropriately to secure safety of patrons in the event of an emergency.
Swim Coach
Goldsh Swim School
01.2021 - 08.2021
- Develop and implement individualized swimming lesson plans for children of different ages and skill levels.
- Create a safe and supportive environment for children to learn and develop their swimming skills.
- Conduct regular evaluations of swim coach performance and provide feedback for improvement.
Education
Graduate Diploma - Education
Seminole State
SanfordSkills
- Documentation completion
- Behavioral assessment
- Emergency response
- Individualized support
- Resident supervision
- Crisis intervention
- Safety compliance
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
- Empathy building
- Relationship development
- Observation skills
- Adaptive teaching
- Organizing activities
- Childcare expertise
- Patience and empathy
- Laundry management
- Cleaning proficiency
- Safety awareness
- Crisis response
- Health and safety
- Facility maintenance
- Community outing planning
- Routine integration
- Professionalism
- Problem mediation
- Reliability
Personal Information
Title: Customer Service Representative
Certifications
06-2022
Certification
CPR and BLS
Languages
English
Links
photography portfolio, Orlando Voyager article about me
Timeline
House Parent
House of Hope
12.2024 - Current
Lifeguard
Gensis health club
02.2023 - 12.2023
Lifeguard
The Racquet Club of Winter Park
08.2022 - 03.2023
Lifeguard
Liki Tiki Village
06.2022 - 08.2023
Swim Instructor
Little Aquatics
06.2022 - 08.2023
Swim Coach
Goldsh Swim School
01.2021 - 08.2021
Photographer
Freelance
03.2016 - Current
Graduate Diploma - Education
Seminole State