Mario Ramirez

Promoted to Charge/Resource Respiratory Care Practitioner in recognition of clinical experience, leadership, and commitment to high quality care. Oversee daily respiratory care operations, support staff, and work as a team to ensure patient safety, efficient work flows, and ideal clinical outcomes.

• Managed ventilator settings for neonatal and pediatric patients across critical care environments.
• Served as a preceptor for new employees and students in the respiratory therapy program, fostering a supportive learning environment.
• Administered bronchodilator treatments, oxygen therapy, and airway clearance procedures with strict protocol compliance.
• Supervised respiratory therapy workflow and assigned priorities across patient care areas.

Provided administrative support for Los Angeles region, handle 400 plus clients and 250 therapists information to ensure company efficiency, and assisted scheduling coordinator by tracking both client and therapist activity.
• Process any and all cancellations of appointments by family or therapist in timely manner
• Communicated with families to assess and address their individual needs regarding scheduling or location changes, providing them with timely and quality support.
• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, typing, proofreading, and handling incoming and outgoing email

Apply therapy related task directly with clients, assist supervisors in creating task specifically for clients, and gather data throughout session.

• Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement
• Observed and monitored client behavior and responses to treatment
• Developed and implemented treatment plans and modified when needed

Promoted to role through series of company acquisitions to serve as lead trainer and go-to person; navigate complex issues for company's clients. Train, develop, and maintain high standards for multidisciplinary team of student assistants who service client with event related matters.

• Assigned daily tasks to employees and monitored activity and task completion
• Trained and mentored new personnel hired to fulfill various roles
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Collected, arranged and input information into database system.