Mario Rivera
Miami Lakes,FL
Summary
Safety-focused Former Flight Attendant with 19+ years of domestic and international experience, delivering exceptional customer service across thousands of flights. Proven expertise in passenger safety, FAA compliance, emergency response, and irregular operations handling. Decisive, calm leader and team player who maintains rigorous safety and service standards in high-pressure situations. Skilled in conflict de-escalation and multicultural passenger care to enhance satisfaction and operational reliability. Fluent in English and Spanish with basic conversational French.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Flight Attendant
Spirit Airlines
Fort Lauderdale, FL
07.2006 - 05.2026
- Ensured passengers safety and compliance, strictly adhering to FAA regulations and company procedures
- Managed in-flight medical situations and passenger conflicts, utilizing CRM and de-escalation techniques to achieve safe resolutions.
- Led and supported cabin procedures during irregular operations (delays, turbulence, diversions), maintaining passenger confidence and operational efficiency.
- Maintained professionalism and calm demeanor during delays and turbulence, fostering passenger comfort and trust in crew response.
- Delivered consistent inflight service while prioritizing safety culture and enhancing customer satisfaction.
- Provided assistance to passengers with special needs, families, and non-English speakers, enhancing overall onboard experience.
- Collaborated with flight deck and cabin crew to ensure clear communication, compliance, and smooth flight operations.
Education
Associate of Science - Tourism And Hospitality Management
CENFOTUR
Lima, Peru 07.1993 - 12.1996
Skills
- Passenger Safety and Emergency Management
- FAA Compliance and Regulatory Adherence
- Inflight Service Excellence
- Crew Resource Management
- Conflict Resolution and De-escalation
- Multicultural Customer Service
- Irregular Operations Handling
- Leadership and Cabin Coordination
- Multilingual Communication
Languages
- English: Fluent
- Spanish: Native
- French: Basic
Timeline
Flight Attendant
Spirit Airlines
07.2006 - 05.2026
Associate of Science - Tourism And Hospitality Management
CENFOTUR
07.1993 - 12.1996