Mario Robledo
Sebastopol,CA
Summary
I am a dedicated professional offering 19+ years of experience managing security teams and law enforcement officers. Personable leader comfortable interacting with people from diverse cultures and backgrounds. Versed in training officers on various concepts, patrolling grounds and compiling records based on observations and findings.
Skilled in training and coaching security team members to achieve high standards of security across the board. Experienced in conducting patrols, performing screenings and reviewing CCTV footage for signs of suspicious activity.
Overview
40
40
years of professional experience
Work History
Regional/Territory Manager
Sidecar Tours Inc.
Sonoma, CA
02.2022 - 09.2023
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Developed guest relationships to achieve high level of satisfaction.
- Made successful hotspot recommendations to guests based on individual tastes and preferences.
- Described tour points of interest to group members, responding to questions and inquiries.
- Assisted in developing tour programming to enhance guest experience.
- Selected travel routes and sites based on knowledge of specific areas.
- Planned itineraries in accordance with weather forecasts and length of each tour.
- Developed well-versed tour guides by mentoring and training peers.
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
- Greeted and assisted customers with booking reservations and answering additional questions, both in person and over phone.
- Planned, developed and disseminated thorough tour itineraries and developed contingency plans for potential difficulties.
- Troubleshot and resolved execution issues, technical problems and vendor conflicts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Security Specialist
Jackson Family Wines/Investments
Geyserville, CA
10.2021 - Current
- Prevented security breaches by analyzing systems and researching risks.
- Ran routine security checks, suggesting improvements as necessary.
- Maintained and protected owner assets for high-end residential properties.
- Supervised property entrances and exits and monitored employee safety.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Crisis Negotiator
County of Sonoma
Santa Rosa, CA
06.2007 - 11.2019
- Developed and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
- Identified practical and potential problems facing emergency services and implemented realistic and successful solutions.
- Improved operations by working with team members and customers to find workable solutions.
- Created agendas and communication materials for team meetings.
- Improved customer satisfaction by finding creative solutions to problems.
- Communicated departmental, organizational and industry information to staff to help each person better carry out organizational goals.
- Stayed up to date on federal, state and local regulations governing emergency response plans.
Correctional Sergeant
County of Sonoma
Santa Rosa, CA
12.1989 - 11.2019
- Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
- Assigned daily tasks and responsibilities to employees and filled out daily work logs.
- Coordinated shakedowns to locate and remove unauthorized items.
- Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
- Supervised and made cell assignments.
- Recognized by management for providing exceptional customer service.
- Improved operations by working with team members and customers to find workable solutions.
- Created agendas and communication materials for team meetings.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Oversaw premises to identify security risks to promote employee and visitor safety.
- Surveilled all areas within facility to identify suspicious behavior.
- Guarded restricted areas to prevent unauthorized entry.
- Responded to emergency situations quickly to minimize risk and injury.
Reserve Police Officer
Healdsburg Police Department
Healdsburg, CA
01.1987 - 12.1991
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Protected motorists and pedestrians by providing traffic control at traffic accident scenes, congested areas, schools and special events.
- Supported scene investigations by securing perimeters, collecting evidence, interviewing witnesses and documenting statements.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Security Guard
Pacific Coastal Patrol
Santa Rosa, CA
01.1988 - 01.1990
- Monitored premises and recorded all activity in daily officer report for submission to Supervisor at close of shift.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
- Triaged problems quickly and provided precise and clear information while working under minimum supervision.
- Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
Warehouse Worker
Jordan Vineyard & Winery
Healdsburg, CA
01.1984 - 01.1989
- Affixed accurate labels to customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
- Utilized pallet jacks to move items to and from different warehouse locations.
- Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
Education
High School Diploma -
Healdsburg High School
Healdsburg, CA06.1987
Some College (No Degree) - Administration of Justice
Santa Rosa Junior College
Santa Rosa, CASkills
* Excellent interpersonal communication Skills
- Operational effectiveness
- Staffing and scheduling
- Operations Management
- Skilled in conflict resolution
- Security team leadership
- Fluent in Spanish
- Relationship building and management
- Employee performance evaluation
- Personnel Supervision
- Staff Management
- Policy Enforcement
- Crisis Management
- Communications
- Customer service
- Relationship development
- Reliability
- Strong Communication and Interpersonal Skills
- Honest and Dependable
- Reliable and Responsible
- Team Player
- Warm and Friendly
- Service-Oriented
Volunteer Work
Volunteer for the City of Healdsburg, Senior Center: January 2020 to Present
Healdsburg Boyscouts Pack-21: 2004-2008
Languages
Spanish
Native/ Bilingual
Timeline
Regional/Territory Manager
Sidecar Tours Inc.
02.2022 - 09.2023
Security Specialist
Jackson Family Wines/Investments
10.2021 - Current
Crisis Negotiator
County of Sonoma
06.2007 - 11.2019
Correctional Sergeant
County of Sonoma
12.1989 - 11.2019
Security Guard
Pacific Coastal Patrol
01.1988 - 01.1990
Reserve Police Officer
Healdsburg Police Department
01.1987 - 12.1991
Warehouse Worker
Jordan Vineyard & Winery
01.1984 - 01.1989
High School Diploma -
Healdsburg High School
Some College (No Degree) - Administration of Justice
Santa Rosa Junior College
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