Mario Robles
San Antonio,TX
Summary
Dynamic lead bartender with expertise in customer service, staff management, and expert mixology. Proven track record in developing innovative cocktail menus and optimizing inventory management.
Creative mixologist known for developing unique cocktail menus and delivering exceptional customer service. Experienced in supervising daily operations and driving successful events, ready to leverage expertise to enhance guest experiences.
Overview
9
9
years of professional experience
Work History
Lead Bartender
Urban Cocktail
San Antonio, TX
05.2022 - Current
- Supervised daily bar operations, ensuring seamless workflow and high-quality service.
- Trained and mentored junior bartenders on drink preparation and customer engagement techniques.
- Developed innovative cocktail menus, enhancing customer experience and driving repeat business.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
General Manager
La Roca Cantina
San Antonio, TX
11.2017 - 05.2022
- Directed daily operations to ensure optimal customer service and satisfaction.
- Implemented inventory management procedures to reduce waste and improve cost efficiency.
- Collaborated with marketing team to create promotional campaigns that increased customer engagement.
- Established vendor relationships to negotiate favorable terms and enhance supply chain reliability.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Education
No Degree - Computer Science
San Antonio College
San Antonio, TXSkills
- Customer service
- Staff management
- Expert mixology
- Supply ordering
- Inventory
Timeline
Lead Bartender
Urban Cocktail
05.2022 - Current
General Manager
La Roca Cantina
11.2017 - 05.2022
No Degree - Computer Science
San Antonio College