Mario Rocha
Correctional Officer
Chicago,IL
Summary
Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking at Cook County Department of Corrections.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Language
5
5
Certificates
Work History
Correctional Officer 40+hrs P/WK
Cook County Sheriff Department Of Corrections
07.2023 - 06.2024
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Solutions Specialist 40 Hours P/WK
Verizon Wireless
10.2014 - 02.2021
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Analyzed consumer and business accounts effectively to maximize sales revenue and to promote positive customer experience.
- Ranked #1 at Chicago Lakeview Store location by exceeding monthly quotas set by Verizon Wireless on 2019.
- Ranked #1 for new consumer and business accounts in Chicago Downtown District on 2018.
- Ranked #1 for Customer Feedback score of 99.4% in Chicago Downtown District on 2018.
Inside Sales Specialist 40+hrs P/WK
Verizon Wireless
02.2021 - 12.2022
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Developed and deepened customer relationships to drive revenue growth.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Achieved windfall for total sales revenue while maintaining 90% customer feedback score.
- Recognized #1 Sales Specialist in Q2/Q3 of 2021 in my direct team.
- Ranked top 10% in Inside Sales Department on 2021.
Retail Sales Associate 28 Hours P/WK
T-Mobile
07.2013 - 10.2014
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Opened and closed store with manager and prepared nightly bank drop for manager.
- Positioned complete solutions for customers to execute quotas and drive revenue forward.
- Ranked top 10% in Chicago Downtown District while maintaining positive team morale.
- Achieved 125% net activations and feature add-ons for YTD 2014.
Surveillance Operator 40 Hours P/WK
Rivers Casino
02.2012 - 06.2013
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Successfully initiated and completed internal theft and cheating investigations as stipulated by State of Illinois Gaming Board.
- Recognized as Surveillance Operator of Q3 in 2012 for independently completing internal investigations.
Asset Protection Associate 40 Hours P/WK
Walmart
02.2009 - 12.2011
- Controlled reduction of loss inventory by protecting company assets.
- Contacted local authorities and apprehended shoplifters.
- Patrolled store departments to check for suspicious activities.
- Checked CCTV for evidence of shoplifting.
- Most apprehensions and shrink recovery in Chicago for 2010-2011.
- Consistently exceeded monthly apprehensions quota and recognized as #1 Asset Protection Associate in Chicago.
Education
No Degree - Psychology
Lumerit Education
Online 03.2018 - 12.2018
A+ Certification - Computer Science
Fayetteville Technical Community College
Fayetteville, NC 06.2016 - 06.2017
No Degree - Criminal Justice
City Colleges of Chicago-Richard J Daley College
Chicago, IL 07.2009 - 11.2009
Skills
Persuasive negotiator
Goals and performance
Relationship building and management
Goal Setting
Active Listening
Problem-Solving
Written Communication
Investigation documentation
Safety and security
Emergency Response
Surveillance
Firearm operations trained
Suicide Prevention
Timeline
Advanced Mental Health Training
10-2024
CPR & AED Certified
09-2024
Crisis Intervention Team Training
10-2023
Oleoresin Capsicum Basic End User
10-2023
Peace Officer Firearms Training
08-2023
Correctional Officer 40+hrs P/WK
Cook County Sheriff Department Of Corrections
07.2023 - 06.2024
Inside Sales Specialist 40+hrs P/WK
Verizon Wireless
02.2021 - 12.2022
No Degree - Psychology
Lumerit Education
03.2018 - 12.2018
A+ Certification - Computer Science
Fayetteville Technical Community College
06.2016 - 06.2017
Solutions Specialist 40 Hours P/WK
Verizon Wireless
10.2014 - 02.2021
Retail Sales Associate 28 Hours P/WK
T-Mobile
07.2013 - 10.2014
Surveillance Operator 40 Hours P/WK
Rivers Casino
02.2012 - 06.2013
No Degree - Criminal Justice
City Colleges of Chicago-Richard J Daley College
07.2009 - 11.2009
Asset Protection Associate 40 Hours P/WK
Walmart
02.2009 - 12.2011
Certification
Crisis Intervention Team Training