Mario Santos
Greenwich
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
IDEA Logistics
Windsor
08.2024 - 03.2025
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Maintained accurate records of goods delivered and collected payments as required.
- Monitored fuel level throughout shift and refueled when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Cafe Associate
Grace Farms Foundation
New Canaan
10.2023 - 05.2024
- Ensured compliance with all health department regulations regarding food safety.
Recreation Coordinator
Keene YMCA
06.2022 - 04.2023
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Scheduled events in recreation facilities and monitored facility conditions.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Researched, planned and organized mentally stimulating activities for individuals between ages of (5 and 18).
- Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs.
- Oversaw court reservation procedures to increase efficiency and improve customer service.
- Checked inventory to make sure all necessary supplies and materials were available for recreational activities.
- Created and delivered recreational programs for small and large groups of residents.
Service Manager
Chipotle Restaurant
01.2020 - 12.2022
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Restaurant Busser
East West Grille
01.2018 - 06.2018
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
Education
Bachelors - CYPAS
Keene State College
Keene, NH12.2023
High School Diploma -
Conard High School
West Hartford, CT06.2018
Skills
- Specialist Referrals
- Resident Engagement
- Dietary Restrictions
- Recreational Sports
- Program Improvements
- Recreational Therapy
- Activity Planning
- Schedule Management
- Event Staffing
- Special Event Planning
- Employee Evaluation
- Mental and Physical Wellness
- Event Planning
- Activity Coordination
- Accident Response
- Customer Inquiries
- Safety Techniques
- Sanitizing Surfaces
- Customer Experience
- Managing Program Activities
- Participation Strategies
- Equipment Safety
- Safety Requirements
- Emergency Procedures
- Cargo handling
- Safety compliance
- Customer service
- Payment processing
- Time management
- Effective communication
- Problem solving
- Inventory management
Accomplishments
- Achieved Certifications by completing Courses with accuracy and efficiency.
Certification
- First Aid and Cpr Training - [January 2022]
- Mental Health Training (April 2023)
Timeline
Delivery Driver
IDEA Logistics
08.2024 - 03.2025
Cafe Associate
Grace Farms Foundation
10.2023 - 05.2024
Recreation Coordinator
Keene YMCA
06.2022 - 04.2023
Service Manager
Chipotle Restaurant
01.2020 - 12.2022
Restaurant Busser
East West Grille
01.2018 - 06.2018
Bachelors - CYPAS
Keene State College
High School Diploma -
Conard High School