Rhonda. Elverum
Seattle,WA
Summary
Compassionate Client Advocate offering expertise in client support, including goal setting, skill-building and mentoring. Thorough knowledge of community resources and organizations to provide clients with helpful tools for success. Skilled in client advocacy and crisis intervention demonstrated across five years of industry performance.
Diligent Desired Position with background in maintaining clean and orderly environments. Expertise in efficient cleaning techniques and knack for organizing spaces. Demonstrated reliability and strong attention to detail in all tasks.
Overview
26
26
years of professional experience
Work History
Delivery Driver
Door Dash
02.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Night Time Security
Low Income Housing Institute
08.2023 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Traveling Maid
Self Employed Services
06.2015 - 03.2019
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
- Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
Christmas Bell Ringer
Salvation Army ARC
11.2013 - 12.2013
- Wished passersby "Merry Christmas" to maintain cheerful presence and solicit more donations.
- Thanked individual donors for contributions.
- Stood by kettle for 6 hours and rang bell.
Medical Assistant
Spectrum/ naval base hospital
09.2005 - 08.2007
- Labeled and completed lab requisitions using ICD and CPT coding.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Organized charts, documents and supplies to maintain team productivity.
- Educated patients about medications, procedures and physician's instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Performed preliminary physical tests to accurately record results in patient history summary.
YWCA Family Advocate
YWCA Kitsap county
10.1998 - 07.2004
- Assisted victims with filling out and submitting protective orders.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
- Assigned, administered and monitored social work cases for individuals and families.
- Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
- Attended hearings with victims to provide emotional support.
- Explained available housing, domestic violence, employment, education and substance abuse treatment resources.
- Conferred with clients to discuss options and goals for various services.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Interviewed family members to assess situations, capabilities and problems.
- Identified appropriate community resources and provided referrals for services.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty.
- Followed data security regulations to keep client information confidential.
- Utilized task prioritization and data organization skills to effectively manage large caseload.
- Partnered with families and provided resources to build growth that promoted better self-reliance.
YWCA Domestic Violence Shelter Advocate
AmeriCorps National Civilian Community Corps
10.1998 - 09.2000
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Produced referrals for various community resources, housing and transportation services.
- Acted as role model for clients by exhibiting positive behaviors.
- Evaluated and addressed individual client needs and concerns.
- Worked with severely mentally ill, homeless and dually-diagnosed adults.
- Presented case history material for review and discussion with staff members.
- Communicated with public social and welfare agencies to obtain and provide s information.
Education
Medical Assistant - Medicine
Eton Technical
Port Orchard, WACertificate Family Service Specialist - Family Services
Olympic College
Bremerton, WA07.1999
Skills
- Supervised Visitation
- Parenting Education
- Case Management
- Crisis Services Coordination
- Evaluation and Assessment
- Home Visits
- Family Needs Assessments
- Behavioral Specialist
- Professional and Courteous
- Detail-Oriented
- Client Advocacy
- Community Referrals
- Friendly, Positive Attitude
Education and Training
other,other
Timeline
Delivery Driver
Door Dash
02.2024 - Current
Night Time Security
Low Income Housing Institute
08.2023 - 12.2024
Traveling Maid
Self Employed Services
06.2015 - 03.2019
Christmas Bell Ringer
Salvation Army ARC
11.2013 - 12.2013
Medical Assistant
Spectrum/ naval base hospital
09.2005 - 08.2007
YWCA Family Advocate
YWCA Kitsap county
10.1998 - 07.2004
YWCA Domestic Violence Shelter Advocate
AmeriCorps National Civilian Community Corps
10.1998 - 09.2000
Certificate Family Service Specialist - Family Services
Olympic College
Medical Assistant - Medicine
Eton Technical
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