Mario Spell
Greenville, NC,NC
Summary
Dynamic professional with a strong background in customer service at Focus Services Inc. and leadership as a Shift Leader at Burger King. Proven ability to enhance customer satisfaction through effective verbal communication and team collaboration. Quick learner skilled in managing inventory and ensuring customer safety in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Barber
MasterCuts
Greenville, NC
02.2017 - Current
- Provided exceptional customer service and built rapport with clients to enhance their experience.
- Executed haircuts, shaves, and styling services tailored to client preferences.
- Maintained cleanliness of workstations and equipment, ensuring a hygienic environment.
- Assisted in inventory management, coordinating supplies for daily operations.
Customer Service Representative
Focus Services Inc.
Greenville, NC
10.2025 - 02.2026
- Resolved customer inquiries through phone and email, ensuring prompt and accurate responses.
- Assisted in training new team members on customer service protocols and software systems.
- Handled escalated issues with professionalism, facilitating quick resolutions to enhance customer satisfaction.
- Documented customer interactions in CRM system, maintaining detailed records for quality assurance.
Shift Leader Manager
Burger King
Greenville, NC
10.2023 - 10.2024
- Provided exceptional customer service and built rapport with clients to enhance their experience.
- Executed haircuts, shaves, and styling services tailored to client preferences.
- Maintained cleanliness of workstations and equipment, ensuring a hygienic environment.
- Assisted in inventory management, coordinating supplies for daily operations.
Education
Barber License -
Altitude Academy of Barbering
Greenville, NCHigh School Diploma - College Prep
North Pitt High School
Bethel, NC06-1999
Skills
- Quick learner
- Team collaboration
- Customer safety
- Verbal communication strength
Timeline
Customer Service Representative
Focus Services Inc.
10.2025 - 02.2026
Shift Leader Manager
Burger King
10.2023 - 10.2024
Barber
MasterCuts
02.2017 - Current
Barber License -
Altitude Academy of Barbering
High School Diploma - College Prep
North Pitt High School