Job Search Status
Open to workDesired start date: Flexible
Open To Work
MARIO THOMPSON
Dacula,GA
Work Preference
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Pest Control Technician
Active Pest Control
Lawrenceville, GA
08.2013 - Current
- Conducted thorough inspections to identify pest issues and recommend appropriate treatments.
- Applied pesticides and other control methods safely following established protocols.
- Maintained accurate records of services provided and pest control solutions used.
- Educated clients on pest prevention techniques and the importance of regular maintenance.
- Trained new technicians on safety procedures, equipment usage, and customer service standards.
- Utilized industry-standard tools for effective pest management and treatment application.
- Collaborated with team members to improve service efficiency and client satisfaction.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Developed strategies for challenging pest infestations, enhancing overall service effectiveness.
Customer Service Representative
Home Team Pest Defense
Norcross, GA
04.2005 - 07.2013
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Maintained detailed records of customer interactions in CRM system to ensure continuity of service.
- Provided product information and guidance, assisting customers in selecting appropriate pest control solutions.
- Collaborated with team members to streamline processes, enhancing response times and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Towers High School
Decatur, GASkills
Dependable and reliable
Pest removal
Safety protocols
Chemicals handling
Service sales
Data entry
Communicative and articulate
Appointment scheduling
Conflict mediation
Strong math skills
Job site preparation
Service planning
Time tracking
Team oversight
Vehicle maintenance
Job specifications
Creative problem solving
Timeline
Pest Control Technician
Active Pest Control
08.2013 - Current
Customer Service Representative
Home Team Pest Defense
04.2005 - 07.2013
High School Diploma -
Towers High School