Mario Trujillo
San Diego,CA
Summary
Dynamic leader with a proven track record at Delaware North Sports Service, excelling in staff management and customer service. Spearheaded team efforts, enhancing collaboration and efficiency across 12+ locations, managing 50-100 associates. Expert in conflict resolution and strategy execution, significantly improving service quality and brand representation.
Overview
3
3
years of professional experience
Work History
Concessions Supervisor
Delaware North Sports Service
San Diego, CA
02.2024 - Current
- Maintained a clean and organized work environment, adhering to health and safety regulations for optimal food handling practices.
- Conducted regular inventory audits, identifying discrepancies and implementing corrective actions to prevent future inconsistencies.
- Facilitated smooth transitions during shift changes, ensuring seamless handoff of responsibilities between team members.
- Boosted teamwork among employees by fostering open communication channels and promoting collaboration on tasks.
- Coordinated concession team, food preparation, and storeroom operations.
- Handled new hire training from opening to closing procedures.
- Dealt with new and rotating Non-Profit organizations on a daily bases.
- Manage an average of 50-100 associates while overseeing 12+ locations and dealt with multiple branded partners.
- Worked closely with branded partners to ensure highest quality of service and best representation of their brands.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Effectively oversee all food production operations for the concessions area of the venue.
Concessions Supervisor
Aztec Shops
San Diego, CA
10.2022 - Current
- Streamlined inventory management for accurate stock levels and minimized waste, resulting in cost savings.
- Maintained a high level of professionalism at all times, setting an example for staff members and contributing to a positive work atmosphere.
- Improved customer satisfaction by efficiently managing concession stand operations and addressing customer concerns promptly.
- Boosted teamwork among employees by fostering open communication channels and promoting collaboration on tasks.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Launched and established two Amazon Grab and Go markets successfully.
Education
High School Diploma -
San Diego High School
San Diego, CA06.2023
Skills
- Conflict Resolution
- Leadership and Team Building
- Staff Management
- Staff Training and Development
- Vendor Management
- Customer Service
- Strategy Planning and Execution
- Food Handling
Timeline
Concessions Supervisor
Delaware North Sports Service
02.2024 - Current
Concessions Supervisor
Aztec Shops
10.2022 - Current
High School Diploma -
San Diego High School