Mario E. Higuera Jr.
Desert Hot Springs,CA
Summary
HVAC Service Technician with a year and a half lf experience in heating, air conditioning systems, as well as electrical and mechanical controls. Ambitious with strong background in customer service, was able to bring over half a million in sales by providing excelent customer service satisfaction.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work History
HVAC Technician
Anthem Mechanical
Coachella, California
05.2024 - Current
- Conducted routine maintenance on heating and cooling equipment.
- Diagnosed and repaired HVAC system malfunctions efficiently.
- Maintained accurate records of service performed and materials used.
- Provided exceptional customer service to enhance client satisfaction by introducing Indoor Air Quality upgrades such as; duct cleaning, blower and evaporator cleaning, and installation of electrostatic filtration systems
- Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
- Repaired or replaced defective parts such as motors, condencer fans, indoor blower motors and other components in heating and cooling systems.
- Maintaing outstanding comunucation with clients with pure honesty and offer upgrade suggestions if required.
Behavioral Health Technician
Benson House Inc
Cathedral City, California
09.2023 - 04.2024
- Monitored patient behavior and emotional well-being throughout daily activities.
- Assisted in implementing individualized care plans for each resident.
- Documented patient progress and observed changes in behavior regularly.
- Provided crisis intervention and de-escalation techniques when necessary.
- Educated patients on coping strategies and healthy lifestyle choices.
- Maintained a safe and supportive environment for all residents at Benson House Inc.
- Documented behavioral incidents to keep accurate records.
- Maintained accurate documentation of patient progress and treatments received.
- Maintained client and employee areas in good working order and with adequate supplies.
- Organized daily activities such as arts and crafts, games, and music therapy that promote healthy coping skills.
- Assisted in coordinating transportation for appointments outside the facility when necessary.
- Cultivated relationships with fellow staff members to enhance team collaboration.
Pool Attendant
Marriott Vacations Worldwide Corp
Palm Desert, California
02.2019 - 03.2023
- Monitored pool area to ensure safety and compliance with regulations.
- Assisted guests with poolside services and provided information about amenities.
- Maintained cleanliness of pool decks, lounges, and surrounding areas.
- Trained new staff on safety protocols and customer service standards.
- Greeted customers upon arrival at the pool area.
- Reported any damages or repairs needed immediately to management staff.
- Supplied guests with towels, shade umbrellas, and refreshments to provide comforting, welcoming environment.
- Collected used towels and properly disposed of waste.
- Performed routine cleaning and maintenance tasks to ensure pool area cleanliness.
- Maintained a friendly and welcoming environment for all pool users.
Sales Manager
Joseph A. Bank Clothiers
Palm Desert, CA
11.2013 - 06.2017
- Led sales team to achieve monthly and quarterly sales goals.
- Developed and implemented effective sales strategies for diverse clientele.
- Trained and mentored new sales associates on product knowledge and customer service.
- Built strong relationships with customers to foster loyalty and repeat business.
- Conducted regular performance evaluations of team members to drive improvement.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Achieved company growth and brand development through market expansion and sales.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Overall, exceeded client expectations by introducing an outstanding quality selection of business suits, perfect for the ocation needed as well as a variety of casual and outerwear clothing to satisfy their wardrobe.
Education
Hvac And EPA Certificage - Hvac
San Joaquin Valley College
Palm Desert, CA 10.2022 - 10.2023
Desert Hot Springs High School
Desert Hot Springs, CASkills
- A/C troubleshooting
- System diagnostics
- Equipment maintenance
- Preventive maintenance
- Indoor air quality introductions
- Service recordkeeping
- Team collaboration
- Problem solving
- Effective communication
- Customer service
- Conflict resolution
- Heating systems
- Electrical wiring
- System troubleshooting
Languages
Spanish
Professional
English
Professional
Certification
- Hvac certificate
- EPA license
Timeline
HVAC Technician
Anthem Mechanical
05.2024 - Current
Behavioral Health Technician
Benson House Inc
09.2023 - 04.2024
Hvac And EPA Certificage - Hvac
San Joaquin Valley College
10.2022 - 10.2023
Pool Attendant
Marriott Vacations Worldwide Corp
02.2019 - 03.2023
Sales Manager
Joseph A. Bank Clothiers
11.2013 - 06.2017
Desert Hot Springs High School