Mariola Selmanaj
Project Manager
Tirana
Summary
Strategic and results-oriented IT Project Manager with over 10 years of experience delivering large-scale e-health and public sector digital transformation initiatives in Albania. Certified PMP, Scrum Master, and ITIL® professional with deep expertise in Agile and Waterfall methodologies. Adept at managing cross-functional teams, driving national digital projects, and aligning stakeholders around technology strategy. Proven success in improving system interoperability, citizen-facing digital services, and data governance through scalable platforms.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
6
6
Certificates
3
3
Languages
Work History
Project Manager
Image & Communications Development
05.2018 - Current
- Successfully managed multiple projects (4-5) simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Oversaw the full development lifecycle and national rollout of integrated e-health systems, ensuring alignment with Ministry of Health objectives and digital health standards.
- Planned, designed, and scheduled phases for large projects leading a team of 20+ people onsite and remote while maintaining a positive work environment throughout the projects lifecycle.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Conducted stakeholder consultations with Ministry of Health, Nation Agency of Information Society, Institute of Public Health, Institute of Social Insurance, Institute of Health Insurance, National Blood Bank Transfusion Center to define system requirements, managed vendor deliverables, and maintain adherence to scope, timeline, and budget.
- Oversaw end-to-end delivery through sprint planning, reviews, and continuous feedback loops with users.
- Successfully implemented projects like e-Visit, e-Sick Leave, e-Vaccine, and Blood Bank Information Systems at a national level, significantly improving efficiency, transparency, and access to critical health data across Albania.
External Lecturer
Polytechnic University of Tirana
01.2010 - 01.2019
- Delivered 6-8 hours lectures and Lab classes per week on Informatics and Programming (C Language) for undergraduate engineering students for 80-100 students per year.
- Developed and implemented innovative teaching strategies to engage students in course especially during Lab classes.
- Mentored and gave students opportunities to do internship.
External Consultant
World Health Organization
09.2018 - 11.2018
- Delivered a complete, functional electronic ICD-10 in Albanian Language and modernized school health packages for national use.
IT Analyst
ITD Albania
12.2017 - 05.2018
- Defined the technical architecture, drafted the system design and project documentation including ToR, and coordinated stakeholder inputs.
- Oversaw budget planning and workforce allocation aligned with project expectations and delivered a full project documentation proposal.
Director of IT & Medical Systems
Ministry of Health
01.2016 - 12.2017
- Oversaw the strategic implementation of digital platforms like EHR, National Emergency System and e-Prescription.
- Directed multi-year IT programs, managed infrastructure upgrades, coordinated across government bodies, and led over 20 IT staff.
- Launched Albania's first National Emergency System (127) in Albania.
- Launched first Nationwide EHR and scaled e-Prescription national project, improving health service and data access.
- Developed and enforces Decisions of Council of Ministers and Laws regarding e-health.
Head IT Sector
Ministry of Health
06.2012 - 01.2016
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
- Collaborated with cross-functional teams to provide optimal technology support for various departments within the company.
- Managed 2 sectors with 10+ people, providing mentorship guidance and training to the new staff to boost productivity and ensure team building success.
IT Specialist
Ministry of Health
12.2008 - 06.2012
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained the server room appliances, mail server, web server, database server and other systems like server telephony central, also the network of the Ministry of Health to keep networks fully operational.
- Developed customized software solutions for improved business processes and increased productivity (electronic archive and HR system for the Ministry of Health secretariat and HR)
- Assisted in the installation and maintenance of health IT hardware and software, supported system users across various departments and contributed to system upgrades and rollouts of national projects.
Education
MSc - Informatics Engineering
Polytechnic University of Tirana
Albania 01.2006 - 01.2008
BSc - Informatics Engineering
Polytechnic University of Tirana
Albania 01.2003 - 01.2006
Skills
Experienced in managing projects using Agile and Waterfall approaches
Digital health transformation
Stakeholder engagement
Effective scheduling and resource allocation
Risk assessment and mitigation
Strategic project planning and execution
Progress monitoring for projects
Tools & Platforms: Jira, Azure DevOps, MS Project, Trello, Slack, GitHub, Postman, Microsoft Teams, Zoom
Certification
PMP - Project Management Professional, PMI, 09/19
Additional Information
- Co-authored peer-reviewed papers on Electronic Health Records and Transfusion Medicine presented at Health Informatics Meets eHealth (Austria), E-health Summit Austria and ISBT Milan.
- Author & Speaker at international Health IT, eHealth Week Malta.
- Presented research on IT systems and technology innovations in economy at University of Tirana, Faculty of Economy.
Timeline
External Consultant
World Health Organization
09.2018 - 11.2018
Project Manager
Image & Communications Development
05.2018 - Current
IT Analyst
ITD Albania
12.2017 - 05.2018
Director of IT & Medical Systems
Ministry of Health
01.2016 - 12.2017
Head IT Sector
Ministry of Health
06.2012 - 01.2016
External Lecturer
Polytechnic University of Tirana
01.2010 - 01.2019
IT Specialist
Ministry of Health
12.2008 - 06.2012
MSc - Informatics Engineering
Polytechnic University of Tirana
01.2006 - 01.2008
BSc - Informatics Engineering
Polytechnic University of Tirana
01.2003 - 01.2006
Languages
English
Full Professional
Italian
Full Professional
Albanian
Native or Bilingual
Project Highlights
- E-Vaccine Information System. Digitized immunization tracking for the Institute of Public Health. Integrated with Civil Registry and e-Albania portal for digital certificates and appointment bookings.
- Blood Bank Information System. Managed the design and deployment of a comprehensive nationwide digital platform to modernize blood bank operations in Albania to go from paper registration into electronic system. The new system is designed to cover donor registration, donor management, lab analysis, inventory management, distribution tracking and integration with laboratory equipment at the National Centre of Blood Transfusion to enable automated data transmission.
- IT System for Electronic Medical Reports and Health Certificates. Implemented platform for medical documents (sick leave, work attestations, and other medical certificates), fully integrated with e-Albania for citizen and employer access. The system is used by more than 5000 doctors in public and private institutions in Albania.
- Electronic Registry for Visit Forms of Family Doctor. Enabled more than 1600 family doctors to manage patient visit forms digitally. Integrated with prescription, referral, and insured registry systems with Single Sign-On.
- Led national rollout of EHR in collaboration with Austrian government. Enabled centralized medical history across public institutions.